Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersNotified Conroys a month prior to the delivery date of my furniture and was disappointed that delivery was delayed due to an oversight. Did not receive email confirming delivery and time had to chase this up myself. No compensation of any description offered for delivery oversight. The delivery guys who delivered my furniture in the end were fantastic and are a credit to conroys. A good company to work with just some glitches that need ironing out.
I found the removers to be quite unfriendly at first. They were also rude to my flatmate who was trying to back out from his car space not long after they'd pulled up (which was also significantly later than the estimated time despite me confirming half an hour before that they would be there at the originally stated time. No apologies or explanations were given). By the end they seemed to warm up a bit and were more friendly, which was really nice. I do sometimes worry about the way they carry some larger items by themselves rather than doing it as a team. Mostly worried about if they might injure themselves but also nervous about damage to the furniture (though overall they did well).
Great service. Guys were courteous and professional. Would recommend to others.
Hello, Conroys. My move went very well, thank you. It would have been even better had there been more communication about the likely arrival time of the truck for pick-up in Wellington and again in Christchurch. The actual time didn't matter, but I wanted to let the neighbours to know when to move their cars out etc. An estimate the day before, and then some communication when the situation changed, would have been really helpful.
I also ticked 'Packing' for improvement, just because I think that it would have been better to send two packers. My packer worked really hard all day and didn't quite get finished. The two things that were broken (a cup and a glass, not that they really mattered) were packed hurriedly on the day of uplift.
I did wonder if the guys could have made better use of equipment to protect their backs etc. I don't know what, but it did look like really hard work, and they weren't taking breaks except when I got them to stop to eat and drink.
On the whole, though, I was pleased with the way the move went. Administration was excellent. The removal men were consistently courteous and helpful, even towards a rude tradesperson who was in a hurry to get through.
Regards, Gaylia
Your Movers that Move all our furniture to Waipawa were 110% EXCELLENT, they responded to our every needs, and YES we will call on you again as well as refer Conroys to our other Friends in need of removals. Thank You so much for your service at such a delicate situation. Thank You Walter & Heather Hammond.
Unfortunately I did not enjoy my experience, honestly it was poor service. I was charged an extra hour and the removal boys stood around a lot. They had no professional communication and they also backed into my new neighbors roof and could not apologise to my neighbour which I am trying to organise to get fixed from my own pocket. I was refunded the extra hour I was charged but no compensation. Only because I rang and complained about the extra charges. I had to stand my ground and then they agreed that I was correct and apologised.
Truck arrived went up wrong driveway after giving Conroy a photo of which gate to take. Driver refused to drive up and had to be persuaded. Did a good job of packing but lots of F words going on. Price was very good. But for the above reasons you would have to have better communication.