Customer Reviews

Unfortunately my experience was not as I expected for a number of reasons. Having received a quote I decided to move with CONROYS as they seemed highly organised. The month before   moving I paid my removal costs in full. I was then sent three online forms to complete which were not auto filled.  The process was cumbersome and more complicated than it should have been. Having finally completed the forms the day to move arrived but the two guys were late. They were booked for 3pm and arrived at 4.45pm. They did not bring cardboard boxes to pack some smaller items, as quoted and paid for. I emailed Conroys for advice  and phoned as well, but couldn't get hold of anybody until the following day. 

While moving me out, one of the two guys was on his phone a lot. I walked outside to see how packing the truck was going and my furniture was all out in the middle of the road and spread about 10 metres behind the truck. The other removal guy was also distracted during the move and missed the back steps and twisted his ankle, which I applied ice to. I got up early the next day and bought my own cartons and bubble wrap etc. Thankfully the person who quoted the job collected the cartons the next day so it was completed eventually. I was disappointed though. I've moved households of furniture before: twice with NZ Van Lines, once with Allied Pickford, once with Efficient and once with Conroys. NZ Van Lines have been the best, hands down. 

More guys for the uplift would have been better. transship at delivery would have been smoother if a more appropriate size van had been sent first.

Sophie was very efficient, helpful and thoughtful. We have found the whole experience very easy thanks to you at Conroys. I have t yet seen my stuff as you delivered it with out us- which was great- so just hopeful everything is in one piece and we will be thrilled :) 

Great communication and a really great bunch of guys. 

The truck arrived an hour late wirh no contact to tell me, I phoned dispatch 6 times for 30 mins and finally got the call answered to tell me the truck was running late.  The two delivery people were very ineffecient, they took 30 mins to line the truck up with my garage! The non driver didnt seem to know what to do so he had to keep waiting for instruction from the driver of what to do next. So half a house lot for a single oerson took nearly 4 hours. So disappointing as I was paying by hourly rate and it almost seemed like they wasted time because of it.  I helped unpack at my new place just to speed it up.  I find it very wrong that when I moved from Napier to Auckland in April and had the house packed up by Conroy, picked up quickly stored for a week and delivered quickly it only cost me $1350, yet I packed my own stuff this time, left most of it for me transport and I moved  3 streets away and it costing me over $900. Very disappointed and certainly won't use Conroy again. Trudi Goodwin