Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersSome confusion between admin and delivery truck.... (truck arrived day early after I had confirmed drop-off dates). Fortunately able to leave early and drive (6hrs) to meet truck, but could have posed huge problem if didn't have that flexibility. In addition only 1 driver was there to shift gear on to property..... family and self helped move gear. (Driver - nice guy and personally professional which made situation easier to tolerate).
The whole on-line quote/trying to confirm delivery dates etc, not as smooth as could be. People I dealt with were helpful, but lines of communication between centres seemed disjointed.
It was all good!
The people all seemed very good. But, people got reassigned putting pressure on remaining team. Communication could be better. I am happy to discuss. Several items broken due to packing
Shift all went very smoothly..quick and efficient..and obliging and polite the two chaps who did the job..all very good than you
Great flexible service. Boys were really good to work with, thanks for the stress free move!
The guys who moved us were brilliant. Did a fabulous job packing and unpacking the truck. No breakages. Very professional service! Had a mix up with payment. Council was paying our moving costs. Money hadn't come through the day before so we had to pay. Council's money came through and they had our money back in our account very quickly. We're very appreciative of them actioning this so quickly as just before Christmas. Great experience all round!
* Live Freezer - we organised and travelled with a 'live' freezer - I was concerned that our gear left Auckland in the morning, arrived here early afternoon and the contents of the freezer were soft and close to spoiling - this suggests to me that the freezer had not been plugged in during some or all of its days in Auckland?
* Vague labelling - a box labelled 'lounge' or 'drawer contents' gave no indication of what was in the box - this has made unpacking frustrating - 3 days to find our vacuum cleaner pipe!
* Excessive use of paper - soooooo much paper and while I appreciate nothing has been broken in transit it really is excessive to use 2 full pieces of paper for 1 miniature teapot lid!
* A few boxes arrived with arrows going the wrong way indicating the top - others were delivered upside down.
* Great communication - thanks Jo
It all went very smoothly but that is because we had already pacled a lot of stuff ourselves. If the one person sent to pack had had top pack everything the truck would not have got away for many hours later. Also, one or two boxes were not labelled (still had previous use labels) making it harder to put them in the correct place at the other end. However, nothing broken and the truck guys were very a very cheerful and efficient bunch at both ends.
The movers were fabulous, however, we had a split delivery and the South Island team did not know anything about it as the Auckland office failed to notify them. They handled it well, after some rejigging of their schedule. They were fantastic.
Better communication is needed.
While the Conroy removal team were pleasant, efficient, and flexible; I was very disappointed to find six items that were well packed, in different boxes, broken.