Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersReally good - guys very efficient and friendly. Only thing was could have done with 2 people to pack - too much for 1 person.
Bed dissassembled for transport (ok) components (cross dowel screws) to enable reassembly lost by Controy's. I was provided with one of the four required screws, which were specific to the bed).
Understaffing at the delivery end with all goods only offloaded into property with assistance of owner (specifcally getting a sofa upstairs required three people). The understaffing isssue was minimised oy the owners hiring of a crane to lift heavy items to the first level without which potentially other items of furniture would have relied on outside assistance..
Small antique sofa delivered broken (back spindles pulled out of their mountings): this was not in perfect condition to start with but I think it was reasoanble to expect more careful handing of the item than evidentially was given).
Required to sign a form stating goods received in good condition immediately unloading finished, ensuring there is no prospect of ascertaining actual condition of goods (probably typical of all companies but still not appreciated).
Excellent, timely service. Hard working and efficient team, right from the quoting service through to the picking up of boxes. Would highly recommend and use again.
Big word of appreciation to Monica Mckinley - her professionalism and efficient services to us made this big headdache a "BIG DREAM". Please Conroy, give her a nice day-off on a job well done! Also, to Vaugh and Mike who came with our cosnigment - they are extremely cautios, helpful and made the day one "BIG PLEASSURE". Also, recognise them for their good work - CONROY REMOVALS - BIG YES!!!
Conroys were helpful, easy to work with and communicated with us really well
All went well. On pickup of the household lot there was only one guy- felt kinda sorry for him and it took him most of the day which held me back a bit but apprently someone called in sick etc so understand.
Great service. Efficient and very nice guys. Very pleased!! Thank you.
The 14-15 Jan 2020 team which packed (primarily Sloane), transported and delivered (Reuben and his team) were extraordinarily hard-working, courteous and efficient. They were all a great advert for Conroy
The whole crew were excellent to deal with and nothing was too much trouble. Our possessions were all carefully handled and delivered to our new address.
The scheduler in Wellington messed up the pickup date and it was only sorted after I had called to enquire. Then the guys who did the pickup were unpleasant and more concerned about their NYE plans then the task at hand. They refused to take some boxes as they were marked fragile, even though I had purchased insurance. Now I have to make a trip down to get those two boxes personally. The issues were only with the Wellington dispatch and pickup crew however. The crew at the Auckland end were excellent. Hence the rating as a whole.
Despite the Moving Driver in charge being good to deal with, there were several items damaged from careless moving/packing of furniture, which was avoidable. What was most disappointing though was the way it was handled by the customer service and management staff after raising the issue.
I would not feel confident using or recommending Conroy.