Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCommunications were reasonably good, in particular Susan, however a delivery was delayed several times, an item was missing on delivery and an insistance on a smaller delivery vehicle were all detranctions from the experience. Better communications between AGS and Conroy would be recommended.
Professional
Great staff with great personalities, hard workers and very professional
The operations team were awesome. The Packers were quick but everything disappeared into boxes including my cleaning stuff and rubbish bags which I needed. The boxes are recycled which is great but labeling is confusing with old labels and new showing together. Also labeling could be a bit more specific to help finding things...kitchenware could also say crockery or pot or something. The booking process wasn't great. My understanding was we had pickup date and delivery all booked then sales got in touch telling me they'd changed delivery day for 3 days later. Very stressful and I actually had to contact ops directly to resolve it. Ops were super helpful but it was really stressful at an already stressful time. The guys who moved us were really helpful and considerate. There were additional guys sent to help them unload and they were keen to just dump boxes wherever and were not as considerate. The used boxes were collected quickly and the guy collecting was really pleasant and helpful.
- Sooo much paper and boxes, glad what I have finished with has been removed
- A small item but annoyed that airing rack has not been delivered. It was not enclosed in packing. Item 22
Outstanding
Absolutely outstanding are the only words I'd use !
The team went above and beyond to make this move as seamless as possible. The only removal company to use in my opinion.
Great services
Fantastic
Really easy to deal with. Everyone we dealt with was super helpful. The team who picked up all the boxes were fantastic and the team from the partner firm in the UK that delivered everything were great too.
Excellent
Very good packing of our goods but just a slight hitch with eggs that broke in the fridge.
Very friendly packers and deivery staff most helpfull in every thing we wanted to be done.
With your last question cant see any way for Conroys to improve as every thing was excellent.
The move seems to have worked well. I haven't noticed any damage so far.
Having said that I get the impression that the job could have done with an extra member of the team to reduce the potential for damage. Often quite heavy and awkward items were moved by one person where it would have been safer with two.
Also they apparently had another job to do after mine, so were pushing to get mine finished in time. Not their fault, but things would have proceeded more quickly and with less risk if they had an extra bod.
Testament to good packing I guess.