Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHi there, I have been thrilled with Conroys in terms of staying in touch, the transparency, the follow through, and the follow up. I just cannot fault you guys from the Australian connection through to New Zealand. And, I apppreciated how "in touch" your office was throughout the lockdown. Thank you.
However, I would like to mention that I unpacked some office furniture yesterday, and bearing in mind I didn't have masses of stuff like fine china or anything. But, several things were broken, wrecked or ruined. And, the packing was a little bit haphazard. As an example, my microwave was there...brillliant, but the glass plate inside (which I expected to be wrapped and inside it) was in an entirely another box, which I spent a couple of hours (and a lot of wrapping and unwrapping) hunting down. Some of the packers choices in that regard seemed a little illogical.
One of my filing desks - all the legs were bent, and all the drawers were out of line. It's all but totalled. My office chair won't elevate anymore...(and I love that chair...), several of my office folders were broken beyond useable. I'm pretty sure these damages won't come near an excess claim, and they aren't mind blowing, but it was a little disappointing from that respect. I know my package wasn't enormous...but you have asked for feedback, so I thought I'd drop you a line. Thank you.
Great communication from start to finish... Awesome service, packing and pick up service was awesome delivery service was awesome, customer service staff was awesome, no damages... overall I am so happy with the service I received and I'd definitely recommend Conroys... Thank you all so, so much ❤️
Very pleased with the overall service. Friendly and efficient service. Thorough communication.
Even in the middle of lockdown during the COVID-19 pandemic, Conroy kept in touch with us and delivered our shipment a soon as possible after Alert Level 4 was lifted. Professional and friendly service.
Excellent and prompt service received from consultants on pricing, forms, and all information. Updates sent during covid-19 lockdown. Unfortunately, despite customer asking specifically to be contacted advising eventual delivery date and estimated delivery time period, (once movement restrictions lifted), delivery van arrived completely unannounced - no prior notice by phone call, nor email received. So unfortunately, last step in process (delivery communication) let Conroy and customer down. Otherwise would have scored 5 Star (excellent) review.
Fantastic service on both the Australian and NZ end. Well done guys. High.y recommend
Wonderful every step of the way. The packing quotes, box delivery, the guys who picked everything up and the guys who delivered our belongings were great.
Communication was really clear and all of the paperwork was emailed really quickly.
We were caught up in the Level 4 Lockdown and Mark from Christchurch Conroys was fantastic to deal with, so helpful and kind. Was amazing to finally have our belongings delivered at 8am on the first day of level 3.
The only damage was to our leather couch, squeezing it through a too narrow a door at our Napier home. I have taken photos of the leather on the door frame and the damage to the couch, so hopefully our insurance policy will sort this out. Conroys made setting up the insurance and storage admin and payment really easy.
Thank you all,
Chris and Chrissy Arnold
Great service, kept us up to date with the progress of our shipment. Delivery people were very friendly. I had no damages to my goods, a slight dent in one box, but the goods were fine. I would definitely recommend using their services. Thank you.
Lynn douglas was terrific, all along the way. Clear explanation of the processes, tracking the shipment, and made the paperwork easy when it could have been a headache. Helped us fill in the forms etc. Excellent communication throughout this difficult Lockdown period. And made sure we were looked after immediately when Conroy was allowed to get back to work. We got our delivery on the first day of level 3! Delivery scheduler Peter had humour and wit and kept things light and pleasant while trying to accom modate our delivery with the highest priority. Think Conroy has a good people working for them. Delivery team - 4 fun tough guys that carry very heavy boxes with apparent ease, were patient and worked well as a team. Dont know how many times they had to walk upstairs with those heavy boxes full of books!! We were very happy to see them, and they seemed happy to be back to work. Their team leader Tony was great - knew the best easiest way to set up and organise the men, to make it the most efficient (eg, walked the team thru the house /garage/guesthouse so everyone knew which room was which, before starting). So yes, I would wholeheartedly recommend Conroy Removals, and would look to use them again for my next move.
Everything went really smoothly and we were really pleased with the two men you sent (Mark and Ben) they worked tirelessly and cheerfully. Many thanks, Wendy