Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGisborne packing end was 10/10 - the team were amazing and professional.
Auckland delivery end was terrible I'm afraid. I was hsppy to pay extra for quality service but it was appalling.
The service was very user friendly, staff at both ends (NL and NZ) made us feel heard and listened to and as a result we were relaxed and comfortable with the move. Any questions were answered promptly and comprehensively, furthermore our requests and needs were accommodated well. Workers involved in the move were pleasant, friendly and very helpful.
Unfortunately, when staff left our delivery address there was an accident involving the transport truck and our gate, it was unsurprising given the very narrow space and staff were very apologetic and said they would report the incident.
Daniel was excellent and the girls at the office very helpful.
Not impressed by loading out team
Delivery guys were very helpful
I’m disappointed with the time management of your workers. We were told the packers would arrived at 8am, so we’re ready and waiting for them. They didn’t arrive until after 9, after many calls from us to Conroy to find out what was happening.
On delivery, again they were running behind. We were told that they would be here at 9am, but your workers finally arrived at 10.15. I called the offices to find out what was happening and never heard anything back.
Things were packed well, if a little illogically (items from next to each other in the same room ended up in completely different boxes and labelled differently).
The two men doing the job were pleasant, however, I felt they were rushing far too much when the first came to get things out and cut corners lifting things on their own. The first incident was that the younger slimmer guy took a tall bookcase down the stairs on his own on his shoulder and causes a gouge mark in the wall. I saw it at the end of the shift, but managed to fix it hurriedly with filler, sandpaper one coat of undercoat and top coat (which I was leaving under the house).
The second incident was I noticed 2 new relatively deep scratches and drag marks on the wooden floor by the front door. I believe this occurred when they were taking out my antique chaise longue about 3 metre out the front door which was very difficult as there was only a path beside it and it was a sharp angle to get it around. They said the feet did this. If they had thought more about it this should have been carried to kitchen and out the french door, and then down the path. I advised them these marks were new, and one person came back and put a product on the deep scratch so it didn't look so bad. I have now left 31 Roy St, but a would appreciate this small area sanded and polyurethane put on it to repair it. An expert will be able to do this very swiftly and efficiently, but may have to come back for the 2nd / 3rd coat.
The new house in Greytown has all wooden floors, and the two guys were much more careful unloading stuff (and taking their time more).
The Conroy lady who came to my property to assess the job gave me the impression that the antiques would be bubble wrapped, but all antique tables and the chaise longue etc were wrapped with rugs strapped on with celotape. So if a paid for bubble wrap I should get a refund?
I chose Conroys (despite being a much higher quote) as the estimate of the contents was thorough, and I felt the antique items would be protected (i took TV screens and paintings and small glass table tops and very fragile breakables in my car).
Robyn
The move went very smoothly thanks. The only comment I have is that a little more care could have been taken when moving furniture in not to damage the paint work. The exception to this comment is where there was difficult access to the bedrooms downstairs.
The guys were amazing and super helpful - could not fault it! I would highly recommend this service to anyone and I will 100% be using you again.
Every single step of this journey was easy and efficient: from planning to packing, the paperwork for shipment, and coordinating delivery. Conroy's made this journey back home stress free, thank you.
Gisborne packing end was 10/10 - the team were amazing and professional.
Auckland delivery end was terrible I'm afraid. I was hsppy to pay extra for quality service but it was appalling.