Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe two guys that arrived to help us with our move were professional and quick. The truck was unable to fit down the driveway of both of our properties and they helped us carry everything quite a distance. One of the guys even carried huge bits of furniture by himself! We are very impressed. Thanks for the help guys we couldn't have done it without you!
The move has been absolutely stress free. I cannot find any fault whatsoever.
Awsome. Highly recomended.
Spoke to the office in Napier regarding a missing cushion from our lounge suite, told it wasn't found in the boxes that we unpacked and returned, accept my fault, but must have found the cushion when they break down the boxes, they told me they get lots of cutlery and teapot lids. Quite disappointed, quite an expensive couch. Kyle told me no sign of it, so have to accept that
Adequate job but certainly not exceptional - movers were not particularly curteous to neighbours and really just did the minimum required to get the job done
Communication initially was good but on the day, they turned up late. The first item they removed was the master temperzone bed which they dropped down a stairwell which has damaged the bed. We now have to make an insurance claim. The bed was over $4k. Additionally to that, running my $2k outdoor BBQ along the grass like it was a raceway has also damaged the BBQ.
As we have unpacked we have found other items broken too. Our laundry baskets have been demolished and some plastic boxes have not survived the trip as were loaded with lots of heavy items on them. We are still un packing but no surprised if we found more items broken.
Packing was good but all in all, the guy assisting the truck driver, both on pack and un pack was LAZY. Dumping boxes in the garage that were clearly marked for specific rooms. They new my wife had put her back out but we had to keep getting boxes moved. There was no duty of care whatsoever. Un pack as fast as possible and get out of there. After getting guys to move a few items and my wife talkign to them about being a bit more careful it was like it was a joke.
The young lady assiting was great. She did a good job packing and was polite.
All in all, service was average to say the least and by being late and dropping the matress within the first hour, with no regard for our property was disappointing.
Jo does a great job at Conroy. There are 2 things that could be improved to give customers a better experience. 1. Too many separate emails when a customer books a removal. One email with quote acceptance storage agreement, insurance acceptance rather than being pinged separately which is not very efficient. 2. The ops dept need to improve their communications. It was after 4pm the day before my removal and nobody had called. I rang to ask for information as this was impacting on my ability to tell my landlord and others when i would be leaving. The customer needs to be better considered.
Awesome service by Conroy team both in Christchurch and Auckland. Picked Up stuff from my house and delivered it to my new location without any scratches. Derek provided an awesome service from day 1 in Christchurch.