Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAntique table has not been delivered. Conroy notified by driver on day of delivery, over a week ago. Spoke to Kyle at Napier branch today 23rd and he asked what was happening with that missing table. I was told it would b looked into. They have no idea where this table is!. Also I complained about one box which had clearly been dropped, 9p% of antique plated broken completely. I was asked if I packed it myself and told if it had been packed by the professionals the breakage would not have happened. I replied it wouldn't have mattered how carefully it had been packed because it had obviously been dropped from a height. I have taken pictures and told Kyle this. He offered no apology, only excuses. Other boxes had tears in the cardboard, a sign of some very rough treatment. As I have not opened all the boxes I cannot state if there is further damage, at least the boxes marked glass dont rattle!
How many words will this allow me to write because there going to be a few. From the moment the truck arrived and the driver showed no interest in what i had to go on the truck or what I had to say along with telling me the truck was full and they might have to come back later I knew this wa going to turn out as it did. However when i convionced them to take the load and they back the truck up the driveway and opened the back only to be a 1/4 to a 1/3 full it was clear this was not going to end well. nothing i said was taken on board or followed through. Inventory stickers pout where I asked them not to. Items looked liked the had been throwqn between 3-4 trucks to get them down the country. clearly no care taken at all. Every item damaged some extensively. I have dozens of photos to prove this. Over all from start to finish was a complete embarrasment to the whole company.
This was the worst experience I have had in the past 20 years the guys doing the job were only there to collect their pay on pay day and didn't give a dam about the customer. A shift that should have taken 11/2 hrs took 21/2 hrs
The constant communication and updates was great!! Nothing was damaged
I wrote a big thing but accidentally hit back.
Quoted delivery to be on 3 March.
The email auto updates three weeks into March said congratulations the packages have passed customs. They don't say what's next. So we are still with the same simple question of when is it roughly due. Then another auto email saying it passed quarentine, which we had no idea about and still the same basic question from the family of when is it roughly due. All I'm saying is the auto emails could do with saying the delivery next has xxxx days to do xxxx, and could be due in xxxx days. Delivery arrived at 18 of March three weeks later than quoted and 7 weeks between picking up and dropping off and for the price I'm really happy.
Your staff are awesome, the guy in Perth and cam and Napier team Monica and the boys dropping it off in the truck were all awesome and super friendly. Good business. The two guys in Perth who picked up the delivery were brisk and to be honest rough, wheeling two boxes high in the hand trolley down stairs almost bouncing the boxes down the staircase because they were lowering the trolley down onto each step too quickly. I really had to watch and pray during that stage. just a little few things to tighten on the communication for the families awaiting their gear but overall 9/10 cheers!
And you wrapped my dinghy up for free, thanks! I went and got a new Bunnings packaging blanket for the dinghy and the blanket didn't actually make it back to me unfortunately.
Second time we've used Conroys. Easy and professional from start to finish both times.
Regular and concise shipment status communication.
Delivery guys were amazing, and packing collection also faultless.
Only criticism is ability to reach on phone, for some reason I couldn't return a call to the delivery department, but an apology and explanation was given when we did connect so no negative feeling.
Over 3 months later and still waiting for our items.... very slow with not much communication