Customer Reviews

Our engagement with conroys started out well with good correspondence with us on the process involved in packing and moving our belongings. However move day itself (Friday) was disappointing for us. We had requested earlier in the week that the movers turn up and start as early as possible (8:30am) as we were concsious of being out of the house in time for the new purchaser to start moving their items in. The response from Conroys was the movers normally started between 8am-9am but nevertheless noted our request for an early as possible start. On Thursday (day before moving day) we had expected a call to confirm a guaranteed start time for the move but we never received one. On moving day we received a call from Conroys stating the movers would not turn up until midday; this was disspaointing and unexpected to hear and immeditiately put us under pressure. They did turn up at 10:30am to start labelling items however what followed was a logistical nightmare of waiting for specific trucks and vans to turn up from other deliveries to pick up our belongings. We had a conroys van sit outside our house for an hour doing nothing but could not use it as we had to wait for another van to turn up to actually load our belongings. Eventually everything was packed by 5:30pm, much later than it should have and this resulted in myself and the new purchaser waiting around for several hours. The guys who did the actual moving were very good and took care of our belongings it was just the poor organising and management of the day that let us down. We had booked this moving date several months in advance and should have been given much more focus from Conroys than we ultimately received on the day.

Just need to brush up on communications - things happen I know, but ring the client if pickup or delivery is delayed

We were very grateful to Kirstyl and others for helping us en route as we urgently switched from a Nelson destination to a Christchurch one. This helped us so much. Thank you again On the downside, the loading up in Gisborne wasn't done well which became apparent as always is when off loading this end. Some furniture has been scratched and where boxes were marked This Way Up, they weren't! Things have leaked. Fragile marked boxes were often placed at bottom  too. Several things have already been found broken and we haven't finished yet! The Gisborne end team were very fast in loading up while we both went to grab some lunch so sadly we didnt see what was happening and were very surprised at their speed of work. Now we know why. But yes we would certainly recommend Conroy's again because of your help and care and kind shown when we needed it. Gill and.