Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersEveryone involved was so helpful and approachable.
We recently moved from North Lincolnshire in the UK to Taranaki, New Zealand and Ballards Removal Services handled our move at the UK end. They were excellent in every respect with prompt quoting, competitive price, good communication, professional packing. They came to the house when they did the quote and we believe we benefited from this approach over the video quotes we received. When it came to moving, the packers were a pleasure to have in the house and we felt that our belongings were being well looked after. We would thoroughly recommend Ballards.
We could track our shipping container while it was in transit. Conway Removals took over before the container arrived in New Zealand and, again, we had excellent communication and prompt service. The delivery people were professional and were also a pleasure to have in the house. Again we felt that our belongings were being well looked after.
The reason why I gave the overall service a 4 instead of a 5 is that the truck which delivered our belongings from Tauranga to Taranaki had a leak and some of our cartons were wet, with one being so wet it disintegrated as soon as it was picked up (fortunately it contained a plastic container which gave some protection to the contents). Some bed linen was wet through and some documents were also wet. Fortunately the damage was minor and didn't warrant a claim but we were lucky that duvets which were under the bed linen and more documentation weren't affected. This damage must have occurred after the truck was loaded the day before. The truck driver was very upset when he saw what had happened. Our belongings had come all that way and otherwise were in perfect condition and to have this happen on the last leg of the journey was very disappointing. It's unacceptable to have a leaky truck when your business is a removal service.
As always the packing and loading was excellent, your men always helpful. I was on my own as my partner had a stroke and was in Hastings hospital. The men went over and above to help me all they could. The delivery driver was more than helpful he went out of his way to try and make the move in as smooth as possible. I did appreciate that delivery was made on a Saturday. Thank you for your usual good service
Great service considering the current situation in NZ
Your staff were not any good removalists but you were efficient and cheerful on that awful day of lockdown New Zealand!
Our experience of moving with Convoys was generally very good .The packing of our belongings in Auckland was done with care and efficiency and the unloading in Napier was also very smooth -Darren and Bradley did a great job ! One small comment however,we were not informed that the container was to be freighted over night and our trolley was not returned (probably mistaken as one of the companies ,an easy mistake to make)... Otherwise all good Thanks Convoys !!
The chaps that did the uplift in Napier were very efficient and careful on uplifting my furniture. Polite and helpful. Thank you for everything.
Great guys! Very friendly, respectful and willing, patient and generous with their help on our super challenging access. Strong as Gods! Super efficient and much faster than we imagined. Thankyou, thankyou, thankyou!
All good - apart from some help with communication on packing and pickups - I had to confirm the day would be appropriate and got a fairly late-in-the day confirmation of pickup the day before.
Excellent communication, punctual and efficient!