Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersNice guys BUT a box was dropped and smashed on the corner and all along one end the movers did not advise that this was damaged . Two glass pictures that were packed according to their instructions with bubble wrap then the white picture wrap and bubble wrap agsin inside a solid cardboard sleeve well taped marked with large red print FRAGILE. GLASS were broken. The comozmy eould not accept that these had been packed zccording to their instructions (others packed exactly the same way arrived undamaged) the iinsurance guy for them would not accept that any liability and I tried to point out that their integrity was in question due to the box being dropped and I had not been advised so I had every reason to expect them to accept the claim.This was refused to be acknowledge and that if the crew did not advise of the broken box how can they deny that the pictures may have been damaged by them also. This was logged to my insurers who I had transit insurance with but the repairs were under the excess it is not viable.
All I can say is think twice before you use Conroysv.
Conroy communication and handling was excellent. We ended up using the storage option for about 8 months which was a lot simpler than I expected. Despite lockdown challenges, everything went smoothly in delivery. Nothing broken. Very happy.
Service generally good. However not happy with two issues.
1. We phone to ask about gas bottles. Were advised they needed to be empty. The word "purged"was not used. I emptied the 2 cylinders and they were picked up but subsequently left at Auckland and not delivered to Napier
2. A small set of fold up steps are missing. They show on the manifest as "delivered"but we do not have them. Not a big deal but annoying as we will have to go out and buy another set.
The guys were very pleasant from the minute they arrived to when they left. Nothing was too much trouble. They were careful and strong. They did their best protecting my furniture in the rain. Took a lot of stress out of the move. Thank you
Absolutely top service from beginning to end. You were flexible with changing items to be moved, provided excellent communication through out from both the office and from your driver-movers. All movers I dealt with were on time, friendly, efficient and went above and beyond. They really helped reduce the stress of moving. Only one thing broke and that was very minor. Your service was far and above my expectations and I will happily recommend you to anyone who is moving. Many thanks for a brilliant service. - Joy
Awesome experience from start to finish. Made it very easy every step of the way. Good price, good communication, and good customer service. My goods arrived in good condition and in a timely manner. Very happy with the service I received from Conroys and would highly recommend.
I found Rebecca the first I dealt with in the phone excellent to deal with
However when it came time to actual delivery it was difficult to get hold of Peter who I was referreed to
Also Peter gave me a time of pick up & 1.30pm and did not inform me that the truck was going to be over an hour and half late. This was a huge inconvenience to my parents who were waiting
On delivery I had to call 3 time to get a time - there was no answer machine to leave a message . The sales consultant Rebecca had to walk to the delivery department so that I could get an estimated time of delivery
The estimated time of delivery did not come until 5pm the day before and I had to arrange work
The Delivery lad were nice lads
So I commend the Sales Consultant Rebecca and the delivery boys - but communication was extremely poor from Peter
Overall the service was good but the movers were a bit casual and not too careful with certain items. They also turned up an hour later than booked. They did call to say they were running late but with no explanation.
You guys were super easy to deal with, great service. We haven't made it to Australia ourselves yet but looking forward to getting to our stuff soon.
thanks!
The team arrived on time and got striaght in to work.
They were a good group of guys and they worked fast and efficiently.
Nothing was too much and they even helped me move some furniture within the house
Will be back to Conroys again , next time we move.Ill be keen to use the complete service