Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat communications and helpful staff.
Service was very good, employees very friendly and helpful. I still have one item (Box) missing. Some items have water damage.
Thrilled with Conroys right through! The delays were not their fault and everyone was polite and kind. However upon the unloading ... DISASTER struck. We had our sons helping and all was done in 2 hours but the employees did not appear to follow our instructions and our goods were not placed : they were just thrown anywhere and we did not know until after they left. They were kind, appeared to work very hard but did not work as a team : even the head guy told them several times to calm down andvtakevitveafy. Result was broken furniture damaged framed pictures and no packing undone or rubbish removal as promised. In saying this they were polite, efficient, and we'd recommend Conroys 200% but the un packers just needed supervision that we could not give: given one party is 80 yrs old and the 2nd party is 64 with a fractured knee it was "awkward" to be as mobile as we needed to be and direct the men more precisely.... but Conroys are a great form overall and we are delighted with the service just not the hiccup at the end.
Communication was poorly lost between the freight company in UAE and conroy movers. Once it was corrected the customer service was very good. More info could have been given to me about customs clearance times and estimated elivery. The unloading crew were fantastic. Unloaded a full 20ft container into storage in 1 hour. Was a bit upset about how the container was reloaded. After making sure certain boxes were looked after in UAE and treated carefully I found my expensive photo printer was standing on its end when being delivered. Even with arrows pointing upright on the box. Lucky no ink damage inside the printer. Overall a good experience and I would use them again for moving.
Thanks for your service. The Auckland end didn't go well at all and I had to purchase and pack my own boxes as the person taking down the details forgot that there were a few boxes items. The chairs were scratched unfortunately as they were stacked together without any barrier paper. A large pewter bowl ($3000 when purchased) was bent in half because it had been packed with another heavy item. It will never be the same now. That said the Napier end of things in Napier was good and I'll use your services again Thank you.
Easy and fuss free, nothing was a problem thank you I'd absolutely use you again . Boxes delivered to my doorstep in a timely fashion and in perfect condition
Wow, nothing broken, very happy!!!! Most abliging staff and very capable at both ends. I was so stressed and your staff stayed calm which helped heaps!
The lads were very friendly and the service was excellent. The communication both before and after the move was also very thorough and well received.
I've been using Conroys for years and this would be my best experience to date.,
thanks for everything,
Michelle
The only gap was the length of time the item took to land with no communication inbetween to update where and when it would land (3 weeks from pick up to delivery). I followed up by email and the item landed the next day so prompt action followed a request. Apart from this Conroys have always delivered for me and I have no hesitation in recommending them and do so!
Only disappointment was that I specificially asked for delivery on the 15th August in Auckland. When the day arrived I was told the delivery was scheduled for the 17th. My docket clearly says the 15th. Not good enough - but I'd still use Conroys again.
Excellent communication updates, supportive and responsive. On time and nothing seemed to much trouble. Recommend ++
Conroy was absolutely amazing. Very efficient admin. very nice people doing the uplift and drop off. I found that they are the only company available for small long distance moves from regional location to regional location. Once I found them, it was great. Other providers were disinterested and they referred me to Conroy....my advice is to go straight to Conroy.