Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI would overall rate this as average. Sloane was an excellent packer and provided first class service, but it was unreasonable for him to do the whole job alone. HE still had hours of packing to do when the movers arrived, and they sat about for what seemed like hours while he packed.
There was very poor communication about when packers and unpackers would be arriving. I was not living on either site so I had to follow this up myself, I dont think I should have had to do this,
Nelson arrival of unpackers very delayed Apparently two unpackers in Nelson called in sick, i do understand this happens but the willing and late replacments received virtually no guidance from the conroys team. I understand the need for rules but there should be some give an take on site I felt the Nelson conroys team where excessively rule bound at the expense of service.
IF there was a serious overload problem at both wellington and nelson I would have appreciated a call and would have understood the circumstances. Instead i just had late arrivals, inexperienced unpackers and poor coordination processes between packing and uplifting.
In recent weeks, we moved our freighting business to Conroy Tauranga for our container devanning, storage and distribution of goods around the North Island, and locally within Tauranga district. From Dave Bayliss and his team. the service and efficiencies we have experienced have been superb. The response and service to customer requests is excellent, be it pricing from Wayne or import info with Doug. Thank you very much to all involved
Customer service was good, with well-managed initial communication during COVID. Packing was unsatisfactory: the contract specifically indicates that items will be covered in plastic. Almost everything was covered in plastic by us, except for one item (bed base and mattress). We were assured that this would be encased in plastic in Wellington. This was not done, with the result that the base and mattress arrived filthy and slightly torn. Another problem was that the delivery was meant to happen on Thursday 28 May. Someone forgot about this, so the goods only arrived on 29 May. Communication about this delay was appalling. Several calls we made were not returned, and people ducked for cover about the error. The team that unloaded the goods were excellent. The person we spoke to about the delay (Ciano) was excellent.
AWESOME FRIENDLY FAST SERVICE REALLY GREAT SERVICE FROM FIRST PH CALL RIGHT THROUGH EMAILS N PICK UP N DELIVERY.WE USED THESE GUYS TO PICK UP SOME LOVELY BEDROOM FURNITURE FROM ACKLAND ADDRESS N DELIVER TO US HERE IN CHRISTCHURCH N THEY WERE FANTASTIC GREAT COMPANY DEFINATELY RECCOMEND THESE GUYS THANK YOU SO MUCH WILL USE AGAIN IF WE NEED TO N WILL PASS ON TO FAMILY N FRIENDS TOO.
Overall good experience, only points of improvement, it wasnt completely clear when the deliverry was taking place on the day, we were informed someone was coming by to take a look and see where it would fit in during the day, this ended up ebing actual delivery. The other point wss the delievry crew were a bit late arriving. Neither were serious issues, the team was very pleasant to deal with and were helpful once here.
During transshipment in Nelson onto a smaller truck, a tin cabin trunk full of irreplaceable ancestor archive material (birth certificates, passpirts from nazi times, family trees, photo albums, and heirloom items) disappeared. Also, a table leaf made of a 5cm thick slab of wood was broken in two - the mind boggles to imagine the force necessary to do this. An armchair leg has abrasions that could onky have happened by coming into contact with a very sharp edge eg a tin trunk.
I have sent conroys an email regarding these things but have not had a useful reply.
In Nelson, I got a call for more money, which was ludicrous, because I paid in full, in advance. It was "the system", and I received no apology, just a comment that it was "bizarre". Yes it was. Your system leaves a lot to be desired. Delivery was scheduled for 22 May, 2020. I waited all day, and no-one from Conroy's phoned or showed up. I rang about 4.45 and when I finally got through I was put on hold while I found my reference number, so had to call back. It was then disclosed that my delivery had not been loaded in Auckland. I got my delivery the following Thursday, 29 May 2020, and 2 items are missing, my Turkish carpet, and another mat.
Great, friendly service and best priced.
Quick to get the quote out and everything was as was promised. Thank you.
Hi all. After a few hiccups from the South Africa removal company, Conroys step up and handled the situation very fast and professionally. Their staff are super friendly and professional.
I would recommend them to anyone.
Thank you Conroys