Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was so impressed with the service . Right from the start with the phone calls and emails to sort the pickup and delivery times
The men that came to pick up and deliver my things were delightful, respectful and helpful.
I want to thanks the whole team that dealt with the shifting of my precious things.
Very friendly guys and great service definitely use convoys again
The Conroy team were very professional, calm and organised. They arrived with spare boxes and tape, which was perfect as we needed them, and looked after our gear very well. Everything was moved with a minimum of fuss and, as they said, "leave it to us- it's our job".
Firstly, they arrived 35 minutes late. Secondly, they were very slow in taking things from existing house into truck and later taking them down into new house. It doesn't have to be 4.5 hours for a local move. Thirdly, they gave incorrect invoice as if they arrived on time at the location (but I had them corrected).
Excellent friendly service...I took the option of having the team pack everything and I'm glad I did. Fast and efficient. They then came the next day and picked everything up, and off it went into storage. So easy and a great team to deal with both days. I wouldn't hesitate to use Conroy again.
A very polite and efficient team who packed and moved our effect with the utmost care.
Noeline and Lili did an amazing job of packing the kitchen and bedroom items. The three men who came the next day to do the heavy lifting and packing of container were much more casual in handling our possessions eg some items that should have been bubble wrapped were not. I am concerned that the washing machine sustained a big bump going over .a step. I would hope that when the goods are taken out of storage to be shipped to Australia that the more fragile items will be more carefully packed.
We found Conroy's excellent to work with. Starting with Fiona and our quote, right through to the hard working, Paul and Rowan.
Nothing was a problem. Thanks so much. Susan & Ross.
We were apprehensive at the start because I had done some research to decide who to go with. I found every company, including Conroys, had very good reviews but also had some bad reviews. We went with Conroys as they are local. From the quoting, to the customer service to confirm our move, and the move itself - it was all smooth. Funnily enough, I knew the guy who was running the moving team! We went to college together. While they could have a little more careful with some of our larger furniture, overall, the guys were very polite, listened to our instructions well and worked hard to get everything packed in a timely manner. On delivery, the guys unloaded the gear where we advised them to put things and even moving things back and forth a few times as my wife decided to move things around! We appreciated their work and were thankful to them because had we tried to do that ourselves, it would have been very stressful!!
Craig and his team were just great. It was potentially a stressful move because it was not by my choice, but the boys were such a friendly efficient team and looked after my possessions with care. Nice to have the house filled with a cheerful, careful moving team despite the appalling weather conditions.
In spite of all the storm and rain, the move was efficient and after a quick vacuum of the house, you wouldn't have ever guessed the weather conditions on the day of the move. first response was that she always moves with Conroys because of the good service.
My move is not yet complete - we are at the midway mark with delivery expected early this week. Both gentlemen were lovely and efficient but seems to lack any knowledge of what was agreed.
This is my initial feedback
- none of my timber furniture was wrapped in blankets as agreed
- my couch wasn't wrapped until it was on the back of the truck
- an antique mirror was broken and neither of the gentlemen fessed up which was disappointing. I had to put it in the rubbish bin and simply move on with the move
- my expensive road bike wasn't boxed as agreed. It was wrapped in platstic and taped which is not the protection this bike should have warranted
- I believe some of the kitchen boxes may have been stacked on their sides - this could end quite badly however I have my fingers crossed
to say I am nervous about the condition of my goods on delivery would be an understatement. I will need to trust that nothing gets damaged and it all arrives undamaged.
Tessa