Customer Reviews

• Booking process was not clear and a lot of double up information
• 1) initial quote
• 2) phone conversation 
• 3) second email of quote with different person, process was not clear 
• 4) quote paid with no communication and payment was accepted. Follow up email regarding online form 
• 5) online form completed with double up of information (info provide in online quote, over the phone and the. A third time via this online form) confirmation email received but no info on next step
• Text received to call operations team - easy date booked but no time provided
• i had to call office to follow up on pick up time, only one person arrive to pick up order; not enough people to carry stuff - lucky partner was home to help, if I was the only person home I would not have been able to help much 
• shipment was arranged to be delivered on the Friday - as per phone confirmation , email etc at no Point was it mentioned that a delay could have been possible. I did have the option for the items to be picked up earlier in the week to ensure delivery was made by Friday. Given it was a Friday, the goods were not delivered until Monday. No communication was provided to mention the goods were delayed, I had to phone the office on Friday to see where my goods were and follow up / only to be told the goods weren't going to arrive until Monday 
• I had to follow up on Monday with the regional office to ask what time my shipment would arrive, person on the phone then asked if "I wanted the goods delivered today?" I was very confused at the fact it seemed like the goods were not booked to be delivered on that day given the goods were scheduled for Friday
• when goods arrived one of the shelves on the entertainment unit was broken. Although I did not opt for insurance that particular shelve was in the middle so it would have been difficult to break that. 
• positive the delivery guys were very lovely, Auckland man was lovely and the boys who delivered in Napier provided great service - loved that they took the plastic away 

Everything happened according to the plan - very happy:-)

Absolutely amazing service. Our second time using your company and would deffinatly use your company again if we needed to move. Fantastic service and great price. Great friendly staff over the phone. Gordon and the 2 men that were with him friday/saturday were very efficient, extremely friendly and all around great people. More than 5 star service. Thankyou again for another awesome stress free shift with your company. 

Communication could use a little tweak.

Needing to phone up the day before the move, to get an arrival time leaves little room to make arrangements if necessary.

Add to your website or questionnaire, is the move from or to a storage facility. Typically, out of a facility is going to be fairly rapid.  In those cases, someone is going to be waiting (as I was for 2 hours waiting on the truck to arrive)  

If transport is running late, courtesy text. Start time for my job was 8-8.30. I got to site at 7.30. At 9.15 I ring to see if the truck is coming. Truck arrives 9.30. not ideal.

However, you redeemed yourselves.

The 3 guys you sent to do the job, were bloody brilliant and as your principle undertaking is moving items, you scored 10 out of 10. They were really good value and they certainly took care of the items they moved. Would definitely recommend!