Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersKirsty our experience with Conroys wasn't so good this time
Ben was supplied with inadequate packing which resulted in breakages and damaged picture frames
Just one breakage with 2 glass shelves in china cabinet that got broken.
The actual moving teams at both Auckland and Tauranga were great. What was terrible was the communications. I was given incorrect information about the pickup time in Auckland (told 10am, arrived 8:30am). I had to ring multiple times to even get that. I didn't get a drop off time for the Saturday until 4pm Friday - remember this is an intercity move, I need to drive for hours. In this case it meant a 6am wakeup on a Saturday.
What would be good
1. choosing pickup and delivery time slots
if you can't do that
2. minimum 24 hours notice of pickup and delivery slots
The only negative of this experience was the extremely slow removal of our belongings, which were all packed and stacked....and my husband helped carry to the truck. Obviously paid by the hour, rather than the job, the three packers took several breaks, including a very long lunch, and then parking up on the road for sometime at the end of the day before leaving. We have moved many times, and that was a new experience for me. They were lovely and friendly, just very slow moving!I
Friendly and efficient
Outstanding outstanding outstanding. From the initial online inquiry, to making a booking, to the truck leaving at the end of my move Conroys delivered a service that was professional, efficient, no mucking around careful and considerate. The guys were friendly pleasant, jovial, hard working - nothing was too difficult and they made the whole process stress free. Thanks guys you were amazing and thanks Conroys. The move was a great experience. Cheers.
From the planning stage, till delivery of my items into storage in UK, I can not fault the service given. This being despite moving during the current Covid pandemic! Continued communication whilst my goods were in transit meant that I was kept updated and could plan for arrival. Extra support extending insurance was appreciated. My thanks to all
We have always had you move us when required over the many years Thanks again for great service and Paul and Geoff were awesome. We had a funeral to go to on the morning you shifted us. The guys were very aware and empathetic. Thanks team appreciate your work could not have done it without you. Great Job
Janine and Mike
Sadly One guy had a bad attitude from start that influenced the othe younger guys. I nearly sent him away. A couple of damaged goods the main one microwave has one leg pushed up so will not stand. I believe the negative one Cuby? Was last day. Wayne
Kirsty our experience with Conroys wasn't so good this time
Ben was supplied with inadequate packing which resulted in breakages and damaged picture frames