Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe guys who are doing the job, are very good. Only a few items were slightly damaged. The communication between your rep, the offices in Napier and Auckland, the driver of the truck is non existent. The truck would come in Napier at 8.00am. The driver phoned the day before "I am coming at 10.00am". Eventually he arrived at 9.00am.
The goods would be off loaded in Auckland at 1.00pm. The driver phoned " I will be in Auckland at 10.00am" I said "Sorry, we can't be there, we are staying overnight in Taupo"
We settled at 12.00. Later, we made good progress and I phoned the driver, "you can come at 11.00am."
We had 11 mainly small items in storage, for a room that was not finished, We phoned the office in Nappier and after a bit of talking, yes we deliver on Friday23 Oct. We had two emails confirming this date. One from Napier, one from Auckland. On Friday morning my wife phoned Auckland office"What time are you coming?" Nobody knew anything about it. Eventually, the goods were delivered the next Tuesday.
In this IT age, this should not happen.
Ton Fontein
From start to finish everyone was easy to deal with. As I was moving my father's stuff after his passing. It was emotional packing everything up to now live in Australia after 84 years.
thank you. Keep up the good work.
Thanks for a hassle free move. Darren and Rohan were wonderful!!
The booking and service initially was excellent. It was let down by the Auckland operation. We were called and advised goods to be delivered on certain day amd approximate time. No problem. On the day after taking time off work waitong around I called for an updated ETA and was told there was a problem with staff and truck not operating. Someone should have called me to advise. 4 days later truck arrives and while backing out they hit the neighbors house causing damage to the roof and drove off without telling us. Another neighbour saw it happen and took photos.
We have used Conroys for our last 3 moves and have had nothing but excellent service. The packers have been amazing with nothing broken or chipped. The boys are so efficient at packing up and moving into the new house. We would recommend Conroys to anyone and have done on several occasions.
There was a HUGE lack of communication. I understand there are many delays due to the current situation, however I was given many false promises and short email answers in response to any queries. It seemed very much like an inconvenience to give me any details about a realistic estimated time of arrival. As a result of this I lost business. I asked if there was delays, as I wanted to be realistic about this. I was told no delays and promised customers jobs could be done. Five weeks later I messaged again and was told it hadn't left the country and was a couple weeks off doing so.
I rang to pass on feedback that my experience with Conroy's was more than enjoyable. Everyone I dealt with, from customer service, to the packers and unpackers at each end were caring, professional and even fun. Dealing with the company made an incredibly stressful time that much easier and I am very grateful for being given the Conroy recommendation from a friend.
Very professional from start to finish, helpful and friendly team. Thank you.