Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFrom my initial contact with the Conroy team to request a quote, until my consignment was loaded for shipment into storeage I observed the following:
- Friendly service and flexibility based on trying to understand my needs. Thanks the Katerina and Joanne.
- Quick and helpful responses to all queries
- Competative price based on quotes received from two other competitors
- Communications was good as Cam called before the day to ensure that everything was set up
- The packing and loading teams were really positive and nothing was too much trouble. They went the extra mile when asked. Special thanks to George, Issy and Johnny who worked uncomplainingly on what was a difficult site with many stairs (i.e. classic Wellington move) :-)
To give some context to the above, I have lived and worked in 8 different contries and have moved many times internationally to places like New Zealand, Mongolia, China, Qatar, Bahrain, Angola and South Africa. In addittion I have also moved a number of times around New Zealand. You can be proud of your team, its a well oiled operation with a very human face on it. I wish Conroys every success.
Kind regards,
Ian Hendrikse
Very pleased with the move and with the efficiency and courtesy of your staff from Auckland and Tauranga. Great job.
As yet I am not in NZ to view my goods regarding possible breakages and damages but my friend has taken delivery of all and says everything is there.
Conroy nade my shift easy and pain free from the first contact I had regarding a quote to shift. Their price was reasonable but what made me choose them over other Companies was their prompt and excellent customer service. The person in the Perth office office was OUTSTANDING and should be given some sort of recognition.... From their name I have no idea if they are female or male but they totally understood the stressam and emotion I was going through and helped ne so much. Vela (i think thats the nane) is an asset to your Company.
Cheers Conroy... I have less than a week and I fly to catch up with my belongings!
As yet I am not in NZ to view my goods regarding possible breakages and damages but my friend has taken delivery of all and says everything is there.
Conroy nade my shift easy and pain free from the first contact I had regarding a quote to shift. Their price was reasonable but what made me choose them over other Companies was their prompt and excellent customer service. The person in the Perth office office was OUTSTANDING and should be given some sort of recognition.... From their name I have no idea if they are female or male but they totally understood the stressam and emotion I was going through and helped ne so much. Vela (i think thats the nane) is an asset to your Company.
Cheers Conroy... I have less than a week and I fly to catch up with my belongings!
Great service- very helpful packers and movers who took a lot of care.
Only one problem- i was told that the movers would put in all the whiteware, so let them get on with it. Didnt realise until the next day that they had plugged in the freezer but not switched it on, so lost a lot of food that had defrosted overnight. So
The team from start to finish were really professional. Tangi and Lionel who both picked up our furniture and delivered to our new address went beyond the call - they work tirelessly and deserve a special mention for the care and energy they put in to our move. Please give them a reward for their hard work and dedication - they are a credit to the Conroys team.
To begin with I found it very challenging getting responses and updates from our assigned claim manager. Once we raised these concerns elsewhere in the business, things improved and we were able to work with someone who was prompt and accurate in their dealings with us. We found Conroys overall to be really afforable compared when other providers and they don't double handle all your furniture. One primary recommendation is to change the white stickers on every item used to identify them. They don't come off easily and we spent much of the weekend scrubbing off the white marks with soap and water!
Found you all polite and friendly. Very helpful coming on time with no problems. Great team
Still several boxes to unpack, but so far, so good. Mike and Gracie were excellent. My only grumble is the timing if delivery. First I was told to expect delivery at 10am. At 10.45 I rang to check on progress, and was told it was delayed to midday. Finally delivery started about 2pm. Delays can happen, but I was not kept informed. There was an issue about the size of the trailer and access to my new address, but I should have been told what was happening and when
Arranging things was easy and the staff very helpful. The pick up was great - the time arrangement was spot on. The delivery ended up by being great however I was told at one stage that it couldn't be delivered at the time I had arranged. In the end it was delivered on time. This did cause a little unneeded stress though.
The overall service has been amazing. The staff in Australia who came out to the Storage unit in North Richmond NSW did an excellent job. They were prompt, very efficient, and took care when they wrapped and packed my goods. They were excellent company representatives. I couldn't speak more highly of them. The Admin staff kept sending me progress reports on the e.t.a of my goods into NZ. The staff in NZ were very good, and my goods were delivered in a professional and timely manner. I have no hesitation in recommended this company to anyone who is thinking about moving goods from Australia to NZ.