Customer Reviews

We arranged to have some furniture picked up on a particular date and when I contacted them to see what time they would arrive I was told that they would try to get there that day. The woman in the office, Sarah, did try her best but basically operations did not have us booked in. They picked up the furniture the following day which meant we needed to stay an extra day in Christchurch in order to open the house. A week later we were contacted by a truck driver who asked about access to our property. We live rurally and have a gravel drive which is wide enough for big trucks (we built the property and had trusses, bricks, framing etc delivered without issue). The driver then said he had an 18 wheel articulated truck! Of course that was not going to work. The driver was also expecting assistance to offload the furniture as he was on his own. This guy was also pleasant and did what he could to get delivery organised but in the end our furniture went back to Chch after visiting Invercargill and Queenstown. The furniture was finally delivered and both the driver and his offsider were also good to deal with. I am not unhappy with the folks we had contact with, rather the overall operational approach which could do with some improvement.

After we had 2 of your 3 people removed from our removal arrangements, we got an unconfused move done on 5 October 2020 from our house to 3 destinations- Napier where some was to go to the auction house, and some to an antique delaer in Wellington, and the balance to us here in Sydney.  We got your questionnaire on 14 October asking 'How did we do?'  well, where are the goods?  did you deliver to the auction house?  if so on what date?  Did you forward the goods to the antique dealer?  if so, when?  When do our goods get here in Sydney?  We have had no feedback on any of these things since 5 October!  A month.  How have you done so far?  Not very well at all.  We need to move furniture out of our apartment in Sydney and getting an arrival date is vital.  We look forward to hearing from you.  We will then answer the questionaire you sent fully.  Regards,

Michael Rhodes.

Brilliant team of men packing, transporting and unpacking at our new address.   Cheerful obliging and kept us informed throughout the day as the projected finish time etc.

Nothing broken or damaged in transit.   

My only comment would be better communication around the deleivery time. On my booking confirmation I had a delivery date of 21 October. However, when I called at the end of the day on 21 October I was told my delivery was for 22 Oct and the booking confirmation dates are not to be followed. However, I had not been told the booking confirmation times were only a guideline. As I was looking after a sick parent I had rescheduled my timetable around the times giving to me in the booking confirmation which needed to be re-organised after I followed up with Conroy.