Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVERY PLEASED WITH THE DELIVERY OF OUR BELONGINGS. AT FIRST COMMUNICATION WAS A BIT DELAYED BUT IN THE END WAS SPOT ON.
WILL DEFINITELY USE CONROYS AGAIN
Awesome work. Very helpful staff. Thanks.
Nice guys who did a careful job. They were quick and helpful and nothing seemed to phase them.
Our engagement with conroys started out well with good correspondence with us on the process involved in packing and moving our belongings. However move day itself (Friday) was disappointing for us. We had requested earlier in the week that the movers turn up and start as early as possible (8:30am) as we were concsious of being out of the house in time for the new purchaser to start moving their items in. The response from Conroys was the movers normally started between 8am-9am but nevertheless noted our request for an early as possible start. On Thursday (day before moving day) we had expected a call to confirm a guaranteed start time for the move but we never received one. On moving day we received a call from Conroys stating the movers would not turn up until midday; this was disspaointing and unexpected to hear and immeditiately put us under pressure. They did turn up at 10:30am to start labelling items however what followed was a logistical nightmare of waiting for specific trucks and vans to turn up from other deliveries to pick up our belongings. We had a conroys van sit outside our house for an hour doing nothing but could not use it as we had to wait for another van to turn up to actually load our belongings. Eventually everything was packed by 5:30pm, much later than it should have and this resulted in myself and the new purchaser waiting around for several hours. The guys who did the actual moving were very good and took care of our belongings it was just the poor organising and management of the day that let us down. We had booked this moving date several months in advance and should have been given much more focus from Conroys than we ultimately received on the day.
From what came from a call for help ! Conroy's came to the party, both Napier and Tauranga operations exceeding my expectations. The team and persons involved with my move were very friendly, supportive and understanding of this new chapter in my life. Having this committed and dedicated team onboard removed all the stress and emotion associated with moving.
WELL DONE to all concerned, many thanks Dave Whyte
Ps: Speacial thanks to Raymond Laursen and Kirsty Lowther.
Just need to brush up on communications - things happen I know, but ring the client if pickup or delivery is delayed
Good morning,
I would like to say thanks and I could not have recived a better service, I have never given a 100% for anything, The address and phone number were changed in NZ, I was contacted at every step, the goods where delivered to the new address, I will give Conroy 99% for every step of my delivery from Australia to New Zealand.
Thanks Ian