Customer Reviews

Hi, I'm giving feedback on behalf of Dan and Barbara Ramsden, who recently had their furniture relocated to Havelock North. They were told the Conroy truck would arrive at 11am at their home. The truck arrived 2.10pm in the afternoon. There was no phone call to say they were going to be late, Dan had to ring the office to see where they were - unsatisfactory. Upon arrival the men had no paper work to know what they were collecting plus there was no cartons to put their belongings in as they were charged for this unsatisfactory. The men were polite and a pleasure to work with. It seems there was no communication from the office to the men with the truck to know what was going on. For my parents this not a very nice experience as leaving their home was anxious and emotional experience and to have the the truck to arrive late with no communication and no cartons for their belongings which was charged and paid in advance for was unsatisfactory experience for them.

Hi Daniel. This is Fleur Gibbons from 8 Beaconview Rise. I am letting you know that for the 3rd weekend in a row the boxes haven’t been picked up. We received a call on Friday advising someone would be here between 9.30-10.30. Once again - we waited and waited but no show. We are very disappointed in the service (or lack there of) we have been provided by Conroy.  The inconvenience of having 1/3 of our garage taken up by your boxes is frustrating. We have kept them inside -dry and clean as requested. We are (trying) to under take renovations in our garage but have had to put plans on hold be cause of the boxes. I have made numerous calls to the operations team asking for confirmation of times and left numerous messages but no-one has returned my calls. I find this very bad PR - just a return phone call to advise that pick up isn’t available would be acceptable-but no return phone call frustrating. I will be leaving a negative google review - something I have wanted to avoid. I have given your company the benefit of the doubt, on many occasions, however yesterday - being let down for the 3 time in a row beyond acceptable or understandable. Regards Fleur Gibbons.

Great comms before the move (follow-up to enquiry/de;delivery arrangements etc); really simple and fast whatsapp site assessment ; Loni (?) was a rock star. 

Your guys were friendly and so so helpful. We even had to ask them to take one of our beds apart as we could not do it ourselves. We can only say how grateful we were for that as moving is such a stressful time anyway. They were all great guys and we appreciated the time and care they took in removing all our items. Thank you so much. We look forward to you moving us again once we have found somewhere to live!!!  As from 19th December we are renting a partly furnished house in the Wairarapa until we have a new abode. Lets hope we can afford to buy one!  I hope you all have a lovely Christmas and look forward to contacting you again in 2021. Best wishes from us.

I could not fault Leon's team. Polite, willing and worked non stop. Thank you. I was more than impressed.