Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersBoth packers were excellent and really seemed to work well as a Team. Nothing was a problem and they seemed genuinely to enjoy their work.
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We are very happy with using Conroy for our move into NZ from SA. Our furniture arrived all complete and only 1 item broken, but completely expected with being in storage and moving across the world. Susan and her team were very helpful and always treated us like family and not a client.
The only small issue i had was that the driver's that should have arrived to delivery our container was off sick, and the mananger of the Nelson branch had to rush to get someone to help deliver our container. They were over 3 hours late, which is understandable. But in future back up drivers should be availble for these occassions. Gary in Nelson was very friendly and helpful.
Initially we had a good service on the pick up end of things (although maybe a bit rushed). We were contacted the day before and the day of to let us know time of arrival. The only mistake at this end that we knew of is we weren't given the paperwork with the summary of everything that was picked up. The delivery end was a completely different story. There was no contact made to arrange time of delivery. I had to call numerous times to get hold of dispatch. A delivery time was scheduled and when they did not turn up at this time over an hour later we managed contact and we believe there was a miscommunication about time. However the driver had driven to wrong destination and we had to wait more than another hour. All of this could have been forgiven until at least 5 of our items were damaged. This is about 15-20% of our items they had. Dents in fridges, scratches on furniture, holes in furniture. The most disappointing being scratches all over our dining table, and an area you can tell the tie down has rubbed and all the varnish removed in that spot. Even if we had purchased insurance for damage, I'm not sure how they would rectify damages that don't necessarily need replacement but cannot be fixed. You still don't expect that much damage even if things are insured. Very disappointing and would not use again.
Some indication of where our effects are at present instead of just waiting on a phone call. Regular updates would be helpful. Email or text would be fine
Our furniture suffered excessive damage. We were told that all furniture would be balnket wrapped and this did not happen. There was little care taken in the packing of the furniture. The unloading team were in a hurry and caused more damage. They also damaged the house. We used Conroys once before and it was okay. This time it was terrible and we will certainly be looking to the company for a positive response to sort this out.
The boys were helpful & moved everything with no issue. They have a great sense of humor and vibe and made the process fun. My trees got a free trim in the process but thats ok!
The service provided from Brisbane to Tauranga was an absolute breeze. From the first ph call to the last email. Appreciate all the communication correspondence informing us and tracking where our gear was etc It was truly a relief to have such professionals working alongside us. The last leg was unloading and storing, unpacking what we could, removing of rubbish to having a checklist for me to tick off the boxes as they came in. Would recommend CONROYS to anyone looking for a great removal service.
I found the service in Australia amazing, but not up to scratch here in nz. Communication was slow and I had to chase for info. I understand it's crazy busy times. But a quick email or phone call takes a small amount of time, If from the start it had been communicated that they were busy or overwhelmed with work (which it wasn't communicated) I would of been more understanding.
The delivery drivers were great tho! Fast efficient and friendly with good senses of humour.
a few people who have used conroys in the past this year have felt the same. There are favebook pages (which I'm sure you're more than aware of) that are sharing similar stories.
The two movers were exceptional. Very accommodating and checked in to ensure they had everything. Would recommend them and the company. Thank you.
All Good