Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAfter we had 2 of your 3 people removed from our removal arrangements, we got an unconfused move done on 5 October 2020 from our house to 3 destinations- Napier where some was to go to the auction house, and some to an antique delaer in Wellington, and the balance to us here in Sydney. We got your questionnaire on 14 October asking 'How did we do?' well, where are the goods? did you deliver to the auction house? if so on what date? Did you forward the goods to the antique dealer? if so, when? When do our goods get here in Sydney? We have had no feedback on any of these things since 5 October! A month. How have you done so far? Not very well at all. We need to move furniture out of our apartment in Sydney and getting an arrival date is vital. We look forward to hearing from you. We will then answer the questionaire you sent fully. Regards,
Michael Rhodes.
Staff were very efficient and friendly
Brilliant team of men packing, transporting and unpacking at our new address. Cheerful obliging and kept us informed throughout the day as the projected finish time etc.
Nothing broken or damaged in transit.
Thank you Conroy Removal Perth and New Zealand .
Fast efficient and excellent communication,I am super happy and greatful for your services .Huge thank you to all involved in moving me from Perth to New Zealand.
Will definitely recommend using Conroy's.
Four months ago we contacted Conroy removals to shift us out of our home at 50 Worthy Street, Ilam, Christchurch and store our household effects until we found a new house. Right from the outset we were impressed with the courtesy and respect shown to ourselves and our effects and the friendly nature of the team who loaded the container, Steve, Steve, Gracie and company. Cindy kept us abreast of the storage costs and it was refreshing to receive a monthly statement outlining the costs of storage.
But wait we found a new house at 21 Rempstone Drive, Halswell four months later and arranged to have our effects delivered on the 28th October 2020 and like the first shift, Steve, Jayden and Aaron were absolutely marvellous once again showing the utmost care and respect for our household goods.
I believe that good service deserves a compliment, when it was obvious this is a culture your company has, and the friendliness and professional way the team went about their business deserves the accolades. You should be proud of your team and I will be recommending Conroy to anyone considering a shift.
My only comment would be better communication around the deleivery time. On my booking confirmation I had a delivery date of 21 October. However, when I called at the end of the day on 21 October I was told my delivery was for 22 Oct and the booking confirmation dates are not to be followed. However, I had not been told the booking confirmation times were only a guideline. As I was looking after a sick parent I had rescheduled my timetable around the times giving to me in the booking confirmation which needed to be re-organised after I followed up with Conroy.
Thanks to a brilliant team!
The overall service has been amazing. The staff in Australia who came out to the Storage unit in North Richmond NSW did an excellent job. They were prompt, very efficient, and took care when they wrapped and packed my goods. They were excellent company representatives. I couldn't speak more highly of them. The Admin staff kept sending me progress reports on the e.t.a of my goods into NZ. The staff in NZ were very good, and my goods were delivered in a professional and timely manner. I have no hesitation in recommended this company to anyone who is thinking about moving goods from Australia to NZ.
From my initial contact with the Conroy team to request a quote, until my consignment was loaded for shipment into storeage I observed the following:
- Friendly service and flexibility based on trying to understand my needs. Thanks the Katerina and Joanne.
- Quick and helpful responses to all queries
- Competative price based on quotes received from two other competitors
- Communications was good as Cam called before the day to ensure that everything was set up
- The packing and loading teams were really positive and nothing was too much trouble. They went the extra mile when asked. Special thanks to George, Issy and Johnny who worked uncomplainingly on what was a difficult site with many stairs (i.e. classic Wellington move) :-)
To give some context to the above, I have lived and worked in 8 different contries and have moved many times internationally to places like New Zealand, Mongolia, China, Qatar, Bahrain, Angola and South Africa. In addittion I have also moved a number of times around New Zealand. You can be proud of your team, its a well oiled operation with a very human face on it. I wish Conroys every success.
Kind regards,
Ian Hendrikse
Very pleased with the move and with the efficiency and courtesy of your staff from Auckland and Tauranga. Great job.
The removal team was very slow, took a lunch and an extended bathroom break after arriving later than scheduled. They started the day by complaining from working till 9pm the previous day. I think they were fatigued and that's why their pace was no as it should have been.
I have used Conroy's in the past and was expecting better and faster service.