Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersYour staff were awesome: strong, friendly and approachable. Everything got done super fast and with the most possible care. Please pass on our thanks again.
We have several breakages so far (dining room chair and outdoor bench broken, main TV scratched and missing screws for stand, broken ornamental bowl) and we haven't even unpacked everything yet. So we are disappointed with that. Otherwise service was very good but I suspect that somewhere in the process someone was less than careful with the handling.
team did a pretty good job.
My furniture was delivered and then the guys left telling me someone else would unpack it. No one came back until I rang Conroys to find out what was happening later in the afternoon. Three guys did come and unpack but only had a van and didn't take all the rubbish. Did not put legs on furniture, but at least put up the beds.
The remaining furniture did not get delivered until I actually drove out to Conroys to find out what was happening. Finally delivered and not unpacked. Told me rubbish would be removed but was not. The guys who did the work were very pleasant.
I was really disappointed in Conroys, lots of breakages and poor service. I was keen to support a NZ company however would not use again. The guys in the Gold Coast were fabulous but the service was not up to standard in Auckland.
I know this was a busy time of year for my moving, but I would have liked more communication about the time the truck was picking up from my storage unit.i only got 30 minutes notice about pick up and it took me much longer to get there. Also I had no phone call about the delivery the truck just turned up with 1man and he had to phone to get someone to help him which took a long time to get there. I was helping unload the smaller boxes with Nesi who by the way is a pleasant, courteous young man.
Excellent services from both the Australian and NZ branches
The lads did a very good job - packing was done well and moving done as quickly as possible.
One lamp base got broken - it was inside a box but would have benefited from a little more packing.
Another minor thing - someone walked some clay from the path into the house so there were about 50 marks on the carpet and wood floors. Fortunately the marks cleaned off easily with a cloth as the carpet is only 2 weeks old.
Not a problem and these things happen when moving a whole house of stuff.
Overall I'm very happy with your service and would use you again.
Both teams, the ones who collected the furniture in Auckland and the ones who delivered it in Tauranga were all friendly, efficient and worked hard considering they were both extremely hot days.
They were polite; they introduced themselves and retreated my belongings with respect.
The customer service communication was excellent.
all very good .staff were very good however wish there was better communication the days before the move happened . Third time using the company and have recommended the company to lots of people but there was a lack of calls the day before the move and the days before the stuff came out of storage .