Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAll our possessions from storage from Napier were delivered to us in the Waikato on the day requested. There was good communication both by email and phonecalls to let us know what was happening.The staff were very friendly, efficient and helpful. I appreciated the staff all introducing themselves to us - both at the packing/loading in Napier and the unloading in the Waikato. Also importantly everything we have so far unpacked is in perfect condition. We would especially like to mention the fantastic job Paula did packing our fragile ornaments, crockery and glassware (and there was lots of it!). Great
The experience with your overseas partner (IMS Removals) was aweful. They told me that they'll deliver our stuff here in Auckland in the first week of October 2020, but we received our stuff in March 2021! But ever since the package was delivered to Conroy removals, I got constant and precise update up until the delivery date.
Thank you
The three gentlemen that moved our furniture we're fantastic!! All Extreamly helpful, careful & considerate. They were an absolute pleasure to work with!!
Thank you
Karen & Ian
Conroy's are a Reliable excellent company to deal with . thanks
The 3 lads we had were excellent. We've moved a few times and have had some shocking experiences but these guys were fantastic. Quick easy and nothing was a problem. Please pass on our thanks
The service was excellent from start to finish.communication was excellent and I was always kept up with the progress of my shipment. Thanks Conroys for great service.
I was really impressed with the men who moved all our stuff and delivered it - they were all friendly, hard working and made an effort to be careful with our goods.
Excellent service Driver and his assistant pleasant and efficient
I sent this email to a few of your employees but have had no response."I have a bit of a grievance with my items here, and my overall experience with Conroys.
The team in Wellington who picked up my belongings, arrived at about 6pm on Wednesday 24th February, and didn't leave until nearly 8pm.
During this time, they were complaining amongst themselves that "this was meant to be a small job" and other negative murmurings.
I don't know why they arrived to do the job so late but they weren't happy about it.
One of the movers was a woman who seemed to be in a relationship with another mover. I presume she was not employed by conroy as she was being told how to ticket items and it came across like it was her first time. I asked her about this and she said that it was her first time and that she is currently looking for a job. She was also moving around my items.
I became a bit distrusting because of this, and their overall negative energy. I had a feeling my things were not going to be well cared for because of their rush.
The men who dropped my belongings off today were happy and professional. They apologised for the state of the packing on the truck and my damaged items, and said that I should contact Conroy about it even though I listed "owners risk".
I feel that this is a little beyond "owners risk"
My refrigerator has more scuff marks on the sides (it's now plugged in) and my microwave is missing a foot with one in the photo about to come loose.
One of my TV's is also missing a gel pad on the foot.
I noticed and was informed that my belongings were taken off the truck and re packaged somewhat (mattresses for example)."I provided photographs in the emails of the dents and scuffs on my frigde, washing machine, the bottom of my microwave, and scuff marks on my tv stand. Upon further inspection of my items, my couch which was placed against my wall upon arrival (so I didn't see at first) has wood chips all stuck inside the fabric, as if it was dragged against a wood pallet. My large flatscreen TV is also missing a gel pad and upon placing it on my tv stand, further damaged the surface of the tv stand.I am severely not happy with this level of service and I believe it is definitely beyond "owners risk", it feels like negligence. I would appreciate a response as I have not had one from any of your employees.Thanks,Lorien
Your moving and packing staff in Auckland and unloading staff in Napier were outstanding - really helpful, friendly and cheerful and excellent customer service. From the packers to the loaders and unloaders - we were super impressed. If I could give a 6 out of 5 I would!
We used the services of Conroy Removals Ltd to ship various items belonging to family members from London to New Zealand. These items included several valuable drum kits and the care taken by Conroys and their UK partners Relo was professional and reassuring.
I would highly recommend them.