Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersIve used service before with no problems. or delays but this time there was a long delay. Shipment arrived in country on 26th September I finally received on 10th November. I understand covid 19 issues but there were long waaits between communication which made me feel forgotten. However when I asked ithe replies were prompt and Susan was helpful.
So the experience with Conroy started off really well. We had a lovely guy come to profesionally pack everything, he did a great job!
Things started going pear shaped when we sent a bed to Alexandra and the feet of the bed got somehow lost or missplaced on the way. I emailed the head office and i still dont have a response 2 days later. . . I dont know where the feet are or if we can get them back.
Then i received a call on Saturday from the delivery warehouse for the rest of our items which are meant to go to Auckland and he asked what day i would like my delivery..... I said that Monday afternoon would be best for us and then he tells me that he cant do that and lets aim for Tuesday instead! Why ask if you will tell me what time suites you not me?!? On top of all that it is now Tuesday, i cant get through to head office or the delivery warehouse in Auckland and my items are not here. I have no idea when the delivery will be and theres 0 comms from Conroy, no one is answering my emails or calling me back.
I would not reccommend such a disorganised company to anyone! Spend your money elsewhere on a company that doesnt loose your items and that actually keeps you up to speed with what the heck is going on!
The packing service was excellent and the removers were quick and friendly but on un packing and examining items later, we have found small dents and scratches on severl items, including coffee tables, a new outside concrete bench seat has now several scrapes and is now down to the bare concrete, a chip of wood wissing from our dressing table. We were disapointed with Conroys on this occasion as they down loaded a container for us last year and all was excellent! I would just add that the team leader from our observations was always gentle and careful with the items that he moved!
All good
Excellent service from start to finish.
Generally good and efficient.
There was some damage to a wall by the packers. How do we make a claim for repair?
We were very satisfied with the job done. The packers were great, efficient and friendly and did a very good job of all the packing.
Steve the driver was exceptional. When he arrived with the truck in Paraparaumu he was so helpful and obliging. A real asset to your company.