Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMy only comment would be better communication around the deleivery time. On my booking confirmation I had a delivery date of 21 October. However, when I called at the end of the day on 21 October I was told my delivery was for 22 Oct and the booking confirmation dates are not to be followed. However, I had not been told the booking confirmation times were only a guideline. As I was looking after a sick parent I had rescheduled my timetable around the times giving to me in the booking confirmation which needed to be re-organised after I followed up with Conroy.
Thanks to a brilliant team!
The overall service has been amazing. The staff in Australia who came out to the Storage unit in North Richmond NSW did an excellent job. They were prompt, very efficient, and took care when they wrapped and packed my goods. They were excellent company representatives. I couldn't speak more highly of them. The Admin staff kept sending me progress reports on the e.t.a of my goods into NZ. The staff in NZ were very good, and my goods were delivered in a professional and timely manner. I have no hesitation in recommended this company to anyone who is thinking about moving goods from Australia to NZ.
From my initial contact with the Conroy team to request a quote, until my consignment was loaded for shipment into storeage I observed the following:
- Friendly service and flexibility based on trying to understand my needs. Thanks the Katerina and Joanne.
- Quick and helpful responses to all queries
- Competative price based on quotes received from two other competitors
- Communications was good as Cam called before the day to ensure that everything was set up
- The packing and loading teams were really positive and nothing was too much trouble. They went the extra mile when asked. Special thanks to George, Issy and Johnny who worked uncomplainingly on what was a difficult site with many stairs (i.e. classic Wellington move) :-)
To give some context to the above, I have lived and worked in 8 different contries and have moved many times internationally to places like New Zealand, Mongolia, China, Qatar, Bahrain, Angola and South Africa. In addittion I have also moved a number of times around New Zealand. You can be proud of your team, its a well oiled operation with a very human face on it. I wish Conroys every success.
Kind regards,
Ian Hendrikse
Very pleased with the move and with the efficiency and courtesy of your staff from Auckland and Tauranga. Great job.
As yet I am not in NZ to view my goods regarding possible breakages and damages but my friend has taken delivery of all and says everything is there.
Conroy nade my shift easy and pain free from the first contact I had regarding a quote to shift. Their price was reasonable but what made me choose them over other Companies was their prompt and excellent customer service. The person in the Perth office office was OUTSTANDING and should be given some sort of recognition.... From their name I have no idea if they are female or male but they totally understood the stressam and emotion I was going through and helped ne so much. Vela (i think thats the nane) is an asset to your Company.
Cheers Conroy... I have less than a week and I fly to catch up with my belongings!
As yet I am not in NZ to view my goods regarding possible breakages and damages but my friend has taken delivery of all and says everything is there.
Conroy nade my shift easy and pain free from the first contact I had regarding a quote to shift. Their price was reasonable but what made me choose them over other Companies was their prompt and excellent customer service. The person in the Perth office office was OUTSTANDING and should be given some sort of recognition.... From their name I have no idea if they are female or male but they totally understood the stressam and emotion I was going through and helped ne so much. Vela (i think thats the nane) is an asset to your Company.
Cheers Conroy... I have less than a week and I fly to catch up with my belongings!
Great service- very helpful packers and movers who took a lot of care.
Only one problem- i was told that the movers would put in all the whiteware, so let them get on with it. Didnt realise until the next day that they had plugged in the freezer but not switched it on, so lost a lot of food that had defrosted overnight. So
The team from start to finish were really professional. Tangi and Lionel who both picked up our furniture and delivered to our new address went beyond the call - they work tirelessly and deserve a special mention for the care and energy they put in to our move. Please give them a reward for their hard work and dedication - they are a credit to the Conroys team.
Four months ago we contacted Conroy removals to shift us out of our home at 50 Worthy Street, Ilam, Christchurch and store our household effects until we found a new house. Right from the outset we were impressed with the courtesy and respect shown to ourselves and our effects and the friendly nature of the team who loaded the container, Steve, Steve, Gracie and company. Cindy kept us abreast of the storage costs and it was refreshing to receive a monthly statement outlining the costs of storage.
But wait we found a new house at 21 Rempstone Drive, Halswell four months later and arranged to have our effects delivered on the 28th October 2020 and like the first shift, Steve, Jayden and Aaron were absolutely marvellous once again showing the utmost care and respect for our household goods.
I believe that good service deserves a compliment, when it was obvious this is a culture your company has, and the friendliness and professional way the team went about their business deserves the accolades. You should be proud of your team and I will be recommending Conroy to anyone considering a shift.