Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat service overall - the pack was a bit lengthy and the guys could have used a couple of extra hands earlier but they were brilliajnt as were the unpack team,
Conroy removals did a great job packing up and storing my goods, and their communication was excellent during this stage. However, when I needed to get my goods delivered from storage, the communication was quite unclear and a couple of my goods were broken. Overall, my experience was good and the move was successful, but there were a couple problems.
Thank you for the outstanding service from the whole team; arrangements beforehand and the crew on the day. This is our 8th local and national move with Conroys and we’ll be back.
The guys who were moving my furniture were friendly, fast and very helpful. They worked so well together and were careful with my belongings. Very happy with them.
everybody was fantastic to deal with.thank you to everyone
Unfortunately I can't say I would use you again and the main reason was just the lack of comminication.I can understand I booked and paid for my stuff to be collected at a busy time in early December but all indications were it would be delivered to me 7-10 days later. It was delivered to me almost 8 weeks later with no communication from you in between. It appears my goods were accidentally separated from the paperwork and therefore everytime I called they didn't know where they were. As it turned out they never left Napier. The items were sentimental so it was actually causing me a bit of anxiety and stress as I thought they were lost. If I could give you one piece of feedback I would say please just communicate. I rang every week and emailed and I got fobbed off everytime- told you would call me back but noone ever did so I had to keep calling. I can understand that things go wrong but just a phone call or an email updating me on what was being done to find my stuff would have made the whole thing a lot better.
The moving team were great. Some stressful moments around delivery of our furniture but all worked well in the end
The guys were very careful moving the furniture through doors and good communication on site. A little more communication on arrival times would be great
Excellent customer service.
Removal guys were very professional ,helpful and friendly. So refreshing dealing with a well run team.
Many thanks
We felt the communication was poor, the email we received confirming the job said that we would be advised the day before the time of the shift, depending on scheduling. We were not advised until the truck arrived at the storage facility. While the move was timely, a few units were damaged in the process due to dragging, pushing, etc. We had scratch marks on the new gondolas, a desk that nearly collapsed, and a few other issues with other furniture. We feel more blankets could have been used and more care taken. We have used your service in the past, recently and were happy with that service which is why we chose to use you again. At this stage I don't know if we would in the future, and on the basis of this last service I am not confident in recommending your services to others, hence the reason I have not marked the last two.
We used your services knowing that it was our responsibility to insure for damage, but quite frankly for the short distance involved, there should have been no damage whatsoever and the rough handling of our units gave us no confidence in your ability to provide the best service. For $220/hour, we would have expected more care to be taken.