Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe whole experience with Conroys was terrible. I had booked for the furniture to be collected on the 1st of February and it was only collected on the 6th of February. I had emailed numerous times before and was told that operations would get back to me. They never did. I had to call them. This only happened because I called and insisted that it happened as it was due to be delivered in Dunedin on the 11th. As a result the furniture wasn't delivered in time and my daughter, who was going back to uni ,had to sleep on the floor until the furniture was finally delivered on the 18th, a whole week later than was booked.
Excellent quote service. Brilliant, friendly, efficient movers! Nothing broken and was done in a timely manner.
An issue we had was concerning communication around delivery time as we were told our things would arrive at the property after 3pm but the movers turned up at around 1:30pm and unfortunately we were not there and unable to let them into the property. They then rescheduled to the original time. It would be good to perhaps receive a 30 minute warning so that we are able to get to the place and be ready to receive the delivery.
The service details could also perhaps be a little clearer as we were unsure if fragile items would be wrapped and packed specially and when we asked the answer wasn't too clear but we got it sorted in the end.
Other than that all members of staff were pleasant to speak with and helpful and our things arrived safely and with zero damage.
Ants and the team were absolutely amazing. So helpful and friendly and professional. I wouldn't hesitate to recommend those boys. Thank you so much
Kind regards
Manda
Ps i have emailed and left a phone message as one of thr boys left his sweatshirt and sunglasses at my house...could you get Ants to call me to arrange a convenient time to pick up his belongings.. cheers
Great service , I couldnt fault the guys at all and would definitely recommend them to others .
Again wonderful team great communication engaged focused on care and customer service thank you
Furniture damaged when loaded on truck when i called the Napier office was told they call me back and didnt called again and told to speak damage control who only works 3 days a week. The Auckland deliveries left a chair on the truck and still havent delivered it. Im not very happy with the service and still havent been able to sort this out. I have used Conroys before which i have had a good level of service but not this time.
Very good service and very flexible (we were delayed in getting the keys to our new house and the Conroy team were accomodating)