Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI found the initial contact by your sales manager Nathan Furlong to be excellent and precise .
Communication by email was regular by Kirsty Lowthar .
The truck arrived with No Bed Plastics
And a inventory / sticker System that I should have being informed of , as it delayed the time of pick up ..having to assist with the log of inventory.
However I found it extremely difficult to obtain an answer to my questions in relation to timing of pick up ( Napier ) & delivery by Tauranga having spoken with Kyle,Greg,Matt and between these phone calls & what was discussed the delivery was 1 hour early after organising access to the Village .
I had a lot to organise to ensure my 80 yr old mother didn't have to facilitate anything..it was extremely difficult having to travel out of auckland .to arrive & assist on time and make numerous calls to Conroy's only to be passed around the company.
So my feedback would be that Administration & Operations need to ensure their communication processes are streamlined to stay connected in a professional manner with the client
The (2) men that conducted the pick up in Palmerston Nth & Delivery in Matamata worked extremely hard and communicated respectfully ..
I want to acknowledge these men as they are what made the experience easier to deal with .
Thankyou for the opportunity to place feedback .
Both Daniel and Mikey are top blokes, pleasant, cheerful, polite and helpful. The guys arrived on time, worked diligently and were very careful. They represent Conroy very well. Juliet and I were delighted with the service provided.
We had excellent service from the intial enquiry to the actual move. The packers and truck drivers were the most amazing people and worked so hard which made our pack and move a lot less stressful with them helping us through evey step of the way.
couldn't assemble my bed because of four missing bolts with halfmoon washers .... probably missplaced on packing didn't come off the truck in Devonport. I can send you a picture of the part.
Excellent communicatiion, friendly staff. Excellent move.
Shipment was received without issue. A slight delay due to Covid disruptions but otherwise no problems and were regularly updated as to status. Still in the progress of unboxing but so far everything is in good condition without damage.
I cannot recommend Conroy highly enough; moving is a stressful time, but from the moment I called their office for a quote to the moment the team delivered our belongings to our new home their service was outstanding. MaryAnne and Rebecca in the office were fantastic, they answered all of my queries and questions quickly and efficiently and above all they were friendly and understanding. As for Neville and the rest of the removal team, all I can say is WOW!! Ours was not the easiest of moves, but the team were friendly, helpful and they were happy from the moment they arrived until the day they delivered our furniture to our new home . Nothing was too much trouble for Neville, he kept us updated, briefed his team and kept them motivated over the two days. We felt reassured that our belongings were in good hands. I would like to say a huge 'Thank you' to everyone at Conroy and will recommend them to anyone who plans to move in the future
Overall good but would have been better if someone had come out before job to assess what size truck was needed to move in one trip. We had to hire two trucks over two successive days to finish our move.
The guys did a great job, nothing was too much of a bother for them. Friendly and hard working and packed the house in record time compared to other companies I've used who charge on an hourly rate! Would absolutely recommend them.
Communication from Joanne has always been great, prompt and friendly too. Online forms for submission are so easy to use.
Thank you
We were told by the person who came to our house to quote that our belongings would fit in a 20 foot container. Our entire household was going into storage and when it arrived it wouldn't fit in the storage unit we had organised (equivalent to 20 foot container) so we had to find an extra storage unit. They arrived late for pickup. They arrived at our destination late and there was only one person to unload so I had no option but to assist. We had been told there would be three people to unload. I phoned the office the next day to make them aware of my dissatisfaction with the whole process and was told they would get back to me.
I haven't heard back. Very disappointed in the service and lack of professionalism.
Bit disappointed that the beds were not unpacked and assembled as we told. Other than that excelllant packing staff and movers. Top people to deal with.