Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe 2 ladies that packed my property did an amazing job, absoloutly no damage to anything.
The pick was Ok, the 2 guys mucked around a lot. Delivery was not so good, only 1 guy so i ended up doing a lot of it. After 2 hours Hayden was told there was a guy at AWF in New Plymouth who had been waiting for ages, to save having to secure the load in the rain I went and collected him.
Overall I'm happy with the care of my property, not so much the pickup and delivery. I should add the stacking in the truck was awesome.
Excellent communication and super helpful staff. We found that the staff on both ends of the move were friendly and easy to work with. Bonus points to our packing and unpacking guys for keeping us humoured through a stressful process!
- pick up movers were told incorrect information and tried to take bed away the day before we had asked
- insurance wasn't discussed very well and was told two different things. I had to follow up to make sure insurance was in place
- drop off movers didn't have all our belongings, had to find some items including bike and mattress, still believe we are missing a box.
- several items damaged. A few in transit and others when drop off movers were unpacking (couch cut with craft knife, table cut with craft knife, couch manhandled through gate, 3 lamps broken, dresser legs broken off, pots broken, DSLR camera on bottom of heavy box getting crushed)
-
Had to physically visit the Napier depot twice to get anywhere in arranging a collection date even though the date was specified in the booking form & that was the basis of us choosing to go ahead & use you. Nobody answered your reception phones in 3 days of calling & even when we had a DDI for a staff member & left her 2 voicemail messages pleading for a call back, she didn't bother.
The people picking up & delivering are great, but the admin/management/communications people in your offices are beyond hopeless.
quick, efficient and friendly service...
Friendly, helpful team. Nothing was a problem
My goods were over a week late from the delivery date agreed, my steam mop is missing, and some of my furniture is damaged.
Overall service was good. Time from container arriving in the country to when it was delivered was longer than expected.
Delivery team were good, we possibly expected they would unpack a bit more than they did, but otherwise all good.
cheers