Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMade the moving process extremly simple, friendly staff.
Very good service and support
It's super hard to review this because the Melbourne branch really screwed up with poor communication and not notifying us that their 5-7 quote would actually be 13 weeks.
NZ team were much better with communication, even if the info keep changing a lot - at least they kept us informed.
Delivery team on the day were fab! Very friendly and arrived on time.
We originally were told truck coming aroung 9.30 then day before told around 10.30. Truck didnt arrive til 1.45. I had no luck ringing Conroys - every option was an answerphone and when I did leave a message no-one rang back. Finally I text the cell number of Nathan and he rang me back to say truck running late. We were moving my 93 year old Father and still had a 3 hour drive home with him. This delay caused upset and stress for all which is not good enough. Then my husband ended up helping load the truck which took 4 hours as there were only 2 Conroy guys. The truck driver said he aimed to be at our place the next day by 0800 as wanted an early start. He would ring us when on his way. Again no phonecall and the truck turned up at midday! The 2 Conroy guys were polite and hardworking and careful with our furniture but honestly for a Nationwide Company the communication and timing of the truck was really disappointing. Moving is stressfull especially at 93!
Please say a big thank you to the two guys that made a hard move emotionally, bearable. They were amazing guys and did an awesome job. thanks again Katrina
Very easy, very quick and everything was looked after.
The pack and load teams were awesome. Helpful, understanding, proactive and funny. There is nothing more stressful than moving and your team made our move easy.
Our only issue was finding out arrival times for the packing and load teams, had to ring several times.
Excellent team lead by Daniel. His experience, consideration and humour were all evident, and we're grateful for his help. He was accompanied on Thursday by DJ, who worked hard and was a polite, very interesting young man. He was great to have around! Friday, we had a very nice British man (whose name I've forgotten, sorry) and Dave. Both men worked tirelessly alongside Daniel, with good cheer, courtesy, friendliness- everything that makes a winning team. We were so pleased with all the help they gave us. Thank you Conroys.
I am really unhappy with the service.They were more then 3 houra late when they had to drop of our furniture. When I asked them to collect the boxes they said they will do it the Friday and Monday they finally got to my house knoking on my door while I were in the middle of a meeting. Just dropping of one of our table legs that went missing , they left after I went to tell them I am home . They left the boxes here and we are still missing some of our stuff.