Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersIt's funny that you are requesting for a feedback considering our goods have not been delivered to us yet. It has been exactly 12 weeks since our goods were collected from our house in Auckland and yet no sign of any delivery in the near future. Contacted Conroy here in Sydney and they were unable to provide any delivery dates. Packing and collection in Auckland was great but the rest of the service fell down the hill. Just really disappointed. I wish I have used other removalist.
The product left its depot on the 17th November and we received it on the 7th December.
When I rung (a couple of times) I got no answer to when it would be arriving
My pick up time was said to be between 10am and 1.30pm I had not heard anything by 2pm and there is no number to call to check in to see where they are.It'd be good to have an after hours contact for those who are getting services on the weekend It would also be good to get notified If they are looking like they will come outside the specified timeframe.
Other than that evening was friendly and the good were delivered in great shape
Very happy with the whole service.
The people on the phone, the 2 guys in Sydney picking up & the guys in New Plymouth unloading. Nothing was a problem to them & very courteous & helpful. Two family members are moving in 6 months & 2 years, I will recommend Conroys.
Thankyou Conroys.
What a stressless experience. The 3 men were fast, efficient and professional. They took care with our furniture.... we were most impressed and won't hesitate to use your services again. Thank You.
All of the Conroy team involved directly with packing and moving were excellent and great representatives of the company
However these people were let down in the first instance by lack of attention to detail.. ie are there any stairs .. I was never asked this and when only one young man came all the way from Sydney to pack our cartons I felt it unfair on him .. he was totally agreeable about it but it shouldn’t have happened.. this is a lack of appreciation of admin to the practical demands on the packers and drivers.
That is my only complaint and lack of communication in the early stages with me .. errors in paperwork
Otherwise thank you for a successful delivery door to door .. exactly 7 weeks which I thought commendable
Regards Raewyn
Our shipment took much longer than estimated. A lot of that was to do with the actual shipping and covid, which while frustrating, we recognise we can't hold Conroy to account for (though I will say covid was already going a long time before the quote and estimated timeframe were given). However, additional hold ups seemed to happen at the destination end, and we found it impossible to get any response from the Conroy staff. After our goods cleared quarantine, we were simply ignored -- our emails were unanswered, and when I called to find out what was going on, I was just promised call backs that never came. I don't generally like to specifically call people out, but Monica was supposed to be our point of contact in NZ, and she flatly ignored me since our goods cleared quarantine, as in not one single response. Delays are one thing, but the lack of communication is unacceptable, and very poor customer service.
I will say that there were some positives also. The communication from the Australian team was very good. The uplift and delivery teams were both good — in fact, the uplift team were exceptionally good.
Ultimately, the uncertainty and lack of information made us feel like the lowest possible priority to Conroy. Spending weeks living on temporary furniture was tedious, but not being able to get a single response was ultimately what made this a frustrating and negative experience.
It was not a difficult move, movers were pleasent, but not keen on doing too much heavy work. you did our packing from last proerty, but found this shift, after many with you the most broken china and glassware.some precious.. You couldnt locate our table, then it was broken, and a fix had been tried. I realise you were in the middle of flood recovery, but I felt communication could have been much better. extra staff on might have been helpful to the dispatch people . we do use your services alot
The one item we didn't want damaged and specifically mentioned - Italian leather sofa you managed to snap the metal leg clean off it and cut the leather. Quite a feat, just rough handling by people who seem not to care. The leg was hidden, taped inside the sofa packing and nothing mentioned on delivery. I hope you can put this right and recover the situation. Keen to see if there's any "managerial ownership" in terms of the response.
Crystal water jug, crystal glassesx2, coffee mugs x2 all well wrapped, box labelled fragile, all smashed. Wheel of drying rack not there. I still haven't unpacked all the china and glassware, am scared to. Delivery team were quite rough unloading the truck so I guess I shouldn't be so surprised
Very streamlined service, but was let down with lack of information about customs Covid restrictions, placing me in a position of possibly having to pay import tax. If I known, I would have postponed my shipment. I did read the customs link provided and it it said I was able ro arrive after the goods were landed
From my initial enquiry, I felt a bit pressured into goods being picked up and didn't have enough time to think about things properly
They wanted to pick things up 2 days later !
Apart from that, if it hadn't been unprecedented times, it was excellent service and communication