Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOur furniture suffered excessive damage. We were told that all furniture would be balnket wrapped and this did not happen. There was little care taken in the packing of the furniture. The unloading team were in a hurry and caused more damage. They also damaged the house. We used Conroys once before and it was okay. This time it was terrible and we will certainly be looking to the company for a positive response to sort this out.
The boys were helpful & moved everything with no issue. They have a great sense of humor and vibe and made the process fun. My trees got a free trim in the process but thats ok!
The service provided from Brisbane to Tauranga was an absolute breeze. From the first ph call to the last email. Appreciate all the communication correspondence informing us and tracking where our gear was etc It was truly a relief to have such professionals working alongside us. The last leg was unloading and storing, unpacking what we could, removing of rubbish to having a checklist for me to tick off the boxes as they came in. Would recommend CONROYS to anyone looking for a great removal service.
I found the service in Australia amazing, but not up to scratch here in nz. Communication was slow and I had to chase for info. I understand it's crazy busy times. But a quick email or phone call takes a small amount of time, If from the start it had been communicated that they were busy or overwhelmed with work (which it wasn't communicated) I would of been more understanding.
The delivery drivers were great tho! Fast efficient and friendly with good senses of humour.
a few people who have used conroys in the past this year have felt the same. There are favebook pages (which I'm sure you're more than aware of) that are sharing similar stories.
The two movers were exceptional. Very accommodating and checked in to ensure they had everything. Would recommend them and the company. Thank you.
Very impressed with the shift. Your staff were amazing and nothing was too much trouble.
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The premove visit and packing from Napier was fine. the problem was once I arrived at CoopersBeach in the Far North, the arrival of my furniture was delayed on the day due to Neville's truck breaking down in Whangarei, when he arrived late in the day, could not get up the drive, everything had to be carried up, could not offload everything, had to come back the next day so my daughter had to sleep on a mattress and we had no fridge. My sofa was covered in grease, one lamp shade was torn beyond repair and the leg on one end table was broken. I paid a great deal of money for insurance and am most disappointed. I phone to talk to someone at Conroy's Napier but did not get aresponse back.
Hi, I'm giving feedback on behalf of Dan and Barbara Ramsden, who recently had their furniture relocated to Havelock North. They were told the Conroy truck would arrive at 11am at their home. The truck arrived 2.10pm in the afternoon. There was no phone call to say they were going to be late, Dan had to ring the office to see where they were - unsatisfactory. Upon arrival the men had no paper work to know what they were collecting plus there was no cartons to put their belongings in as they were charged for this unsatisfactory. The men were polite and a pleasure to work with. It seems there was no communication from the office to the men with the truck to know what was going on. For my parents this not a very nice experience as leaving their home was anxious and emotional experience and to have the the truck to arrive late with no communication and no cartons for their belongings which was charged and paid in advance for was unsatisfactory experience for them.
I will never be using you guys ever again as I am still awaiting my stuff to be delivered even after paying for the price of the move
Hi Daniel. This is Fleur Gibbons from 8 Beaconview Rise. I am letting you know that for the 3rd weekend in a row the boxes haven’t been picked up. We received a call on Friday advising someone would be here between 9.30-10.30. Once again - we waited and waited but no show. We are very disappointed in the service (or lack there of) we have been provided by Conroy. The inconvenience of having 1/3 of our garage taken up by your boxes is frustrating. We have kept them inside -dry and clean as requested. We are (trying) to under take renovations in our garage but have had to put plans on hold be cause of the boxes. I have made numerous calls to the operations team asking for confirmation of times and left numerous messages but no-one has returned my calls. I find this very bad PR - just a return phone call to advise that pick up isn’t available would be acceptable-but no return phone call frustrating. I will be leaving a negative google review - something I have wanted to avoid. I have given your company the benefit of the doubt, on many occasions, however yesterday - being let down for the 3 time in a row beyond acceptable or understandable. Regards Fleur Gibbons.
Some indication of where our effects are at present instead of just waiting on a phone call. Regular updates would be helpful. Email or text would be fine