Customer Reviews

Many of my items although well packed have been broken. I wrote fragile and do not crush on boxes with breakable items in them however this was completely ignored and when coming to unpack my things I was very upset to find broken items. Things that have sentimental value and are irreplaceable. Furniture carelessly tossed about too, my bar cart no can no longer hold the weight of glassware or bottles as it starts to lean and collapse on itself. Will not be using Conroy's again or recommending to others. 

7 Years ago I used Conroy's to move us to Gulf Harbour The move could not be faulted. Naturally, I believed it was not too much to expect a similar outcome. (How wrong I was)

The problems started at the assessment of items to be moved. I was told by the young lady there was no need to show her around as she was very experienced and new what she was doing. She was gone in 20 minutes. When I saw her report I was deeply concerned as she had missed probably 30-40% of what was to be moved.I rang the Auckland branch and expressed my concerns. The company chose to ignore me. When the truck arrived it was becoming increasingly obvious it was too small. A second truck was called up. It also was too small I had to load my trailer to prevent a third vehicle being used. I noted the kitchen step ladder was being used to load to the top of the load, That was the last time I saw my ladder.

It wasn't until we were unloading the first truck that I noticed the fridge had not been loaded. It was in the second truck which duly arrived three days later.

It is my understanding, that when the truck loads at the point of departure and unloads at the destination there is no tagging of the Items, as is done for storage or an unload in a depot. As our load was destined to be freighted direct to the destination no tagging was done. It was when I received a phone call from Conroy's office asking me what items I owned etc on the second truck that I realised it had been unloaded at the depot (untagged) and they were not sure what the load consisted of. This resulted in a number of items not being delivered and only when I enquired on numerous occasions did we finally get the remaining items.

There were 4 visits to our property. ( It should have been 1) With the latter three it was becoming obvious the staff just didn't care I had damage done to my ebike and a few other items. When I spoke about the issues the driver and his offsider expressed total disinterest.

I had several conversations with Nick from Auckland about the issues. He did replace the ladder which unfortunately was not the same as the one I had, as it is too high, However, I do acknowledge he made an effort to right a wrong.

In summary, This whole ordeal could have been easily averted, had the lady done her job properly at the outset. What I do wonder about is how the company can afford to keep people as incompetent as she proved to be. She is certainly no asset to the company.

Both packers were excellent and really seemed to work well as a Team. Nothing was a problem and they seemed genuinely to enjoy their work. 

w

We are very happy with using Conroy for our move into NZ from SA. Our furniture arrived all complete and only 1 item broken, but completely expected with being in storage and moving across the world. Susan and her team were very helpful and always treated us like family and not a client. 

The only small issue i had was that the driver's that should have arrived to delivery our container was off sick, and the mananger of the Nelson branch had to rush to get someone to help deliver our container. They were over 3 hours late, which is understandable. But in future back up drivers should be availble for these occassions. Gary in Nelson was very friendly and helpful.