Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe nz side of your service was quite good ,once the shipment arrived in Australia things were poorly handled , I held back from doing this earlier as the language would of been quite colourful,the container arrived at its destination and the driver and his coworker had no way of opening the container because they left the bolt cutters at the depot , they ask me to get some for em by the time I got back he had located a hammer , I notice that my golf driver shaft was broken ,my awning had parts missing ,when i looked into the container everything was poorly packed and I dread to open the rest of my boxes for fear things would be damaged ,when i asked why my cases were so badly scuffed and damaged ,the reply was we had to move the cases from multiple locations , in Australia you showed no care ,professionalism or pride,maybe should change you name to rough guts removals,I've relocated on numerous occasions and this was the worst experience.
I was not on site at the pick up or any of the delivery points. I did not meet any of the crew assigned to the move. I did, however, speak to Cam who impressed me with his forethought and planning in getting the right truck for the job and location. The feedback I had from my onsite people was fantastic! We work in a service industry and recognise excellent customer service when we see it. They all spoke very highly of the crew; how polite they were, how efficient, and generally how professional their approach was; I wish I had met them myself. You should be immensely proud of the way they represented Conroy's.
Thanks for everything and to the whole team. Great work and thank you for looking after us. You really helped us.
The guys you used to do the packing and moving were excellent, please let them know.
Very disappointing about the fact that the operations team did not call me about confirming moving times and procedures. The moving guys came an hour later. This is not acceptable when we have a busy schedule. The guys did however apologised for being late. They did a great job overall however, my mirror got cracked slightly whilst moving.
You guys are head and shoulders above the rest. Because of the small volume, locals recommended a general carrier who we are still waiting to hear from!. You guys responded quickly to my query, provided a quote quickly, your online systems to book are amazing and the professionalism and communication from the guys on the ground was perfect. This was the second time you helped us, the first was a move from Auckland to Napier. It was no fluke, you have been consistently excellent from start to finish. Thank you very much.
Awesome service again. Steve Kelly was pur driver and led a superb team, Dave and New Steve in Chch, Zac in Dunedin, and they were all brilliant. We had a couple of very precious and delicate items which were handled with extreme care. Thanks to all your team!
First Class communication with me from start to finish, kept me up to date with progress and would not hesitate to use again, staff were brilliant.
Communication was great, I was informed every step of the way. All my queries are responded accordingly and quickly. Well done Conroy!
Second to non. We were in an impossible situation and their response was amazing.This company just takes way all the stress of moving in a flash. Can't thank them enough for how we have been looked after.