Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersReally smooth easy move very happy
Was so pleased with the prompt response we got to our initial enquiry. One company I emailed several weeks ago still hasn't called!!!!
Had to follow up a few times to check in on where things were at but otherwise great service.
I have already contacted Conroy-one of the staff who turned up was not fit for work. I had to provide labour in the removal of our household. One staff member was excellent and the other a liability. Besides not being fit for work he was clumsy and started causing damage to our possessions. He was removed and collected by your manager.
The guys were great, fast and efficient.
great attitudes and friendly
Even managed to bring forward our delivery date in a very busy period (late Jan). Highly recommended.
Great service from our 1st phone call right though to delivery We were always kept informed were our shipment was highly recommend using Conroy's Thanks
The initial experience with sales and having a quote done was fantastic. Despite a small hiccough which led to sales being late for the quote, we were happy with the service. Communication leading up to packing day was sometimes very good and sometimes very bad. No phone calls were returned, and only some emails replied to. But if you got through to someone on the phone they were all very helpful. Packing day did not go as promised. We were told we would have multiple packers and uplift would start on the first day. We were then told we would have only one packer, no uplift on the first day. We expressed concern with only one packer and were reassured it would be fine. It was not. The packer came back with help on the second day (the day planned for uplift). Uplift then happened on a third day which we were promised would not be required, and thus had not taken into account when planning leave from work etc. Uplift was quick, the packers and movers on that day were brilliant, and we felt as though our belongings were being taken good care of.
Our goods arrived in New Zealand with a roughly accurate timeframe despite Covid-19. When everything was delivered the packaging on many things had been damaged. Our larger items were being dragged along the ground. Heavy boxes were stacked on top of delicate items like our TV. Packaging had been removed from the weightlifting equipment and stickers placed directly onto the equipment, I don't even know how to get these labels off but they're stuck onto multiple items really well. We were told some items were still being cleared by MPI. We were then told that they were actually already cleared but they had just forgotton to pack them onto the truck. When this second delivery happened they were hours late and didnt care.
We also had a car moved. We were really impressed with the care taken by Sydney when they received the car. However on arrival to New Zealand we could see issues. Conroys was informed that the car would not start, however someone had clearly tried to. Additionally, there is a small scuff mark that was not there before.
Really really disappointed with the lack of care taken with our belongings, and with organisation/honesty with communication. We had had a good experience with Conroys years ago, and can safely say that the quality of care and business has gone downhill since then
The 3 men who moved my furniture were fantastic. It was a particularly difficult job, but they stayed friendly and professional until the end. I was very grateful for their help.
The only issue I had was that I never received a confirmation email that I had booked the move and had to follow it up
Mrs Liley is very happy, thank you.
Excellent service, very professional company. The guys were amazing and made the move cake walk.