Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe delivery was delayed from Friday noon to next day, Saturday. When I called Nick, Auckland manager. He offered to stay at a hotel for the night, which we really appreciated. The following morning our stuff were delivered but our TV stand came broken. I emailed the photo to Nick but no response. I called Nick about the reimbursement for the night at a hotel he told me it will be organised. It is yet to be done.
When I mentioned the broken TV stand he told me he will email me the claim form which was not followed yet. What I need is action not promise. I have used Conroy before and that is why I came back. However depending on whether Nick follows up what he told me I could be a life time customer or someone who will share bad experiences with everyone he knows. Thanks Simon
all Conroy's staff plesant and helpful to deal with
Very impressed with the efficiency of the packing, and positive attitude throughout.
Thanks guys - really quick, efficient and friendly :)
There is nothing on your online form to say when you will be contacted to arrange the time the truck will arrive. In other words you could include.
We aim for 8.30-9.00 am arrival but we will contact you the day before to confirm
Our delivery date was 2 days later than what we had been promised. This was a shame as up until that point we had been happy with the service from this company and had used this company previously. The phone admin lady however was very apologetic and she had wonderful customer service skills.
Our delivery date was 2 days later than what we had been promised. This was a shame as up until that point we had been happy with the service from this company and had used this company previously. The phone admin lady however was very apologetic and she had wonderful customer service skills.
Many of my items although well packed have been broken. I wrote fragile and do not crush on boxes with breakable items in them however this was completely ignored and when coming to unpack my things I was very upset to find broken items. Things that have sentimental value and are irreplaceable. Furniture carelessly tossed about too, my bar cart no can no longer hold the weight of glassware or bottles as it starts to lean and collapse on itself. Will not be using Conroy's again or recommending to others.
The three men that turned up to do the jo, (Glenn, Steve & Kevin) were amazing. A true credit to your company.
7 Years ago I used Conroy's to move us to Gulf Harbour The move could not be faulted. Naturally, I believed it was not too much to expect a similar outcome. (How wrong I was)
The problems started at the assessment of items to be moved. I was told by the young lady there was no need to show her around as she was very experienced and new what she was doing. She was gone in 20 minutes. When I saw her report I was deeply concerned as she had missed probably 30-40% of what was to be moved.I rang the Auckland branch and expressed my concerns. The company chose to ignore me. When the truck arrived it was becoming increasingly obvious it was too small. A second truck was called up. It also was too small I had to load my trailer to prevent a third vehicle being used. I noted the kitchen step ladder was being used to load to the top of the load, That was the last time I saw my ladder.
It wasn't until we were unloading the first truck that I noticed the fridge had not been loaded. It was in the second truck which duly arrived three days later.
It is my understanding, that when the truck loads at the point of departure and unloads at the destination there is no tagging of the Items, as is done for storage or an unload in a depot. As our load was destined to be freighted direct to the destination no tagging was done. It was when I received a phone call from Conroy's office asking me what items I owned etc on the second truck that I realised it had been unloaded at the depot (untagged) and they were not sure what the load consisted of. This resulted in a number of items not being delivered and only when I enquired on numerous occasions did we finally get the remaining items.
There were 4 visits to our property. ( It should have been 1) With the latter three it was becoming obvious the staff just didn't care I had damage done to my ebike and a few other items. When I spoke about the issues the driver and his offsider expressed total disinterest.
I had several conversations with Nick from Auckland about the issues. He did replace the ladder which unfortunately was not the same as the one I had, as it is too high, However, I do acknowledge he made an effort to right a wrong.
In summary, This whole ordeal could have been easily averted, had the lady done her job properly at the outset. What I do wonder about is how the company can afford to keep people as incompetent as she proved to be. She is certainly no asset to the company.
great service in a cost effective way.