Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAs a first time customer my experience with Conroy company was excellent. Conroy communications staff MaryAnne Fernandes and Sarah Eade are the best, they went above and beyond to help me when I was in need to have my daughters property moved home from Christchurch to Wellington. MaryAnne and Sarahs service was above excellent and my daughter said the service of the pick up guys (in her words) she said they were a massive help and she couldnt thank them enough. So from us we are very grateful and a huge mihi (thanks) to Conroy Removals for the excellent service.
We are seriously looking at moving to Hawkes Bay this year and I can tell you now I will definitely call on your company again. As far as my experience goes, there is no room for improvement.
Kind regards
The best service from every one of the employees involved throughout the whole process. I cannot speak highly enough of Conroys as a company. A company that truly knows and trains their staff in Customer Service.
Good and regular communication. Polite staff.
Trustworthy and punctual.
The staff were friendly, professional & worked quickly but carefully. We were really impressed with the service we received. Thank you!!
We felt the communication was poor, the email we received confirming the job said that we would be advised the day before the time of the shift, depending on scheduling. We were not advised until the truck arrived at the storage facility. While the move was timely, a few units were damaged in the process due to dragging, pushing, etc. We had scratch marks on the new gondolas, a desk that nearly collapsed, and a few other issues with other furniture. We feel more blankets could have been used and more care taken. We have used your service in the past, recently and were happy with that service which is why we chose to use you again. At this stage I don't know if we would in the future, and on the basis of this last service I am not confident in recommending your services to others, hence the reason I have not marked the last two.
We used your services knowing that it was our responsibility to insure for damage, but quite frankly for the short distance involved, there should have been no damage whatsoever and the rough handling of our units gave us no confidence in your ability to provide the best service. For $220/hour, we would have expected more care to be taken.
Great service overall - the pack was a bit lengthy and the guys could have used a couple of extra hands earlier but they were brilliajnt as were the unpack team,
Conroy removals did a great job packing up and storing my goods, and their communication was excellent during this stage. However, when I needed to get my goods delivered from storage, the communication was quite unclear and a couple of my goods were broken. Overall, my experience was good and the move was successful, but there were a couple problems.
Thank you for the outstanding service from the whole team; arrangements beforehand and the crew on the day. This is our 8th local and national move with Conroys and we’ll be back.
The 2 guys were very pleasant and helpful nothing was a problem...this was uplifting from south island and delivering to the north island. They made our shifting go with no hassles this is twice we have used conroys and wouldn't hesitate to use them if we need to in the future. The price we paid was very acceptable. Carolyn and Bruce.