Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe found your website user friendly. Initial contact, obtaining a quote and arranging a pickup all went well. Unfortunately packup and delivery did not go so well. We paid for professional packing and expected that all the furniture would be wrapped. Four out of the 8 pieces arrived blanket wrapped. We are also disappointed at the amount of damage. Three pieces of furniture were damaged. Two glasses, a jug and a vase arrived with chips. We have settled a claim with you to be able to repair the furniture. This was a move to shift family estate items so we have had to settle on replacement values which are less than the cost for us to repair the items.On our schedule of items the quantity of cartons is listed as 17 with 4 picture packs. Our items arrived in 6 cartons and 1 picture pack. While we appreciate that the number of final cartons might differ we feel overcharged if the quote was based on volume moved.The driver also managed to wreck our letterbox and damage our fence trying to back the truck into our driveway. Another cost we have had to wear. I don't know in which part of transit the damage to our items occurred and while it was impressive watching 2 large pieces of furniture or 3 boxes being loaded onto a trolley it was also a little disconcerting. All communication after the move has not been to the client name given, but to the named pickup contact who was not the client.Overall we are left feeling disappointed with the move. We hope you can use this feedback to improve your service.
Your two movers (Cuz and Von) were amazing!! So efficient and really easy to get along with.
Joanne was great to deal with by email initially and I found MaryAnne very helpful. However I had to call and chase my delivery on the day it was due and was told it wouldn't necessarily be delivered that day - even though I had confirmed the date with the operations team and taken time off work to be at the property. The person I spoke to in the Chch depot had a terrible attitude and was very unwilling to help me. I had to be really pushy to ensure my things arrived when you told me they would as I was unable to take anymore time off work. They guys who delivered my stuff were great, very friendly. But you have also misplaced the padlock that was on my storage unit and was given to your team to bring to me. I have tried contacting Joanne again to see where this is but have been ignored so I'm now out a $40 lock as well. While some parts of the process were good, my interaction with the Chch office wasn't, and I shouldn't have had to chase you at all - or to be so firm with him just to ensure my stuff arrived on the time you said it would. Thanks,
It would be more efficient if the initial assessment of move that was put into iPad was then used by the movers on the day to check off the items
the movers were polite and great workers
nothing was broken on unpacking
we have been moving with Conroy’s for 21 years nothing ever breaks!!!
On the drop off our goods from storage one of the movers helped himself to out toilet four times
helped himself to water from our kitchen sink
was rough with the goods coming in
he was not our usual mover
in these covid times this behaviour is dangerous
i have a serious respiratory disease
so we had to disinfect the toilet and kitchen
Fantastic service, good communication. Couldn't ask for more.
All interaction and administration was phenomenal. From booking to pickup and delivery - your staff are fantastic. Unfortunately a few of our more expensive items were slightly damaged during transit and this left us quite heartsore. I would certainly reconsider sending anything of great value in the future, as I would fear that it would not be treated with care.
Professional, helpful, efficient, prompt.
good communication
excellent service!
Arrived at times specified. Good team of packers and driver.
Damage to some furniture and damage inflicted to floors when delivering inside. .
The team that did the packing are first class as were the loaders in Katikati. The delivery driver was excelent however the two labour hire boys were absolutly hopeless one couldnt read the labels on the boxes and was lazy. you need to look at the casual staff you are using. I also had to go and buy a hand trolley because they didnt have one
full on day, the guys went beyond expectations an dgot us in and settled without any dramas. Excellent result as always with Conroys.