Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was called the day before the move telling me that the movers will be at my address at 8am. I get a call at 807am I get a call saying that they will be here in 30 mins. 930am movers arrive.
Once the movers arrived, I could quickly tell that one person is experienced and knows what he is doing. Two others had very little clue about what/how to move things. One guy spent half the time standing and watching other people do things. I'm sure I moved and helped more than this guy did.
After having a few chit chats I learnt that the two were temps from a temping agency.
When I pay an hourly rate of $230, I expect three professionals that are reasonably experienced.
I expected the move to take 2-3 hours. I took almost five.
You offered no apology for being late and wasting my time and offered no discount for having two very incompetant movers and took every cent.
The only thing positive was that all three movers were polite.
I don't think there is anywhere you could improve. The men who came to pick up my things were very pleasant and nothing seemed to be any problem to them. It was an extremely efficient service from all your staff who I dealt with.
Overall serivce was excellent. The driver and packing team we had were very good and treated our belongings with good care. The team made the process of moving easy and efficient.
Communication with head office was a little delayed.
I gave a 3 because I don't know of any other business that gets to be paid in full up front to handle all my stuff with no responsibility for loss or damage. I asked to keep 10% back but was told no. Other than that, the guys who picked down an delivered were great. And the timing was perfect. I just can't believe your industry gets to work like that
Conroys were great for our shift and cheapest by far.
Great service from everyone we dealt with. Respectful, professional, great communication.
We can recommend Conroys and would use them again.
Thanks Derek, Sarah, packing team, Craig and his team for making this an excellent experience
Generally it was pretty good. I think the lady who I initially got the quote from thought I was tyre kicking as the initial quote was over my budget so I needed to downsize my contents, which wasn't too hard given I had wildly overestimated the cubic meterage of my belongings...hence a couple of quotes required to make my belongings vs my contents fit. Only two glasses broken in 10cm of stuff, everything else arrived in good timing and good condition. Which was great as I had packed and labelled everything myself. Just my initial lock off my Auckland storage locker didn't make it to Christchurch. But they were more responsive that the other companies I had contacted.
Great all round
Office staff very helpful and communicative and actual removalists involved in uplift and delivery were excellent - very competent and efficient making removal experience very stressless will reccommend to others
NoAlot of my crockery was broken.
I would recommend and use Conroys again with reservations. The service by the removal guys was excellent at both ends, very quick, safe, accomodating and friendly. However, was disappointed by the large increase in fees after adding items. I was initially quoted for 10 cubic metres and the addition of a washing machine, 3 boxes, a table and two bags increased by a third. But then still only got a quarter of a 40 cubic metre truck for removal space. In other words I paid close to $600 more for the same truck space and felt like i was penalised for my honesty (had i not informed conroys of the additions, I would have got the same space and saved myself a lot of money)