Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAn issue we had was concerning communication around delivery time as we were told our things would arrive at the property after 3pm but the movers turned up at around 1:30pm and unfortunately we were not there and unable to let them into the property. They then rescheduled to the original time. It would be good to perhaps receive a 30 minute warning so that we are able to get to the place and be ready to receive the delivery.
The service details could also perhaps be a little clearer as we were unsure if fragile items would be wrapped and packed specially and when we asked the answer wasn't too clear but we got it sorted in the end.
Other than that all members of staff were pleasant to speak with and helpful and our things arrived safely and with zero damage.
Ants and the team were absolutely amazing. So helpful and friendly and professional. I wouldn't hesitate to recommend those boys. Thank you so much
Kind regards
Manda
Ps i have emailed and left a phone message as one of thr boys left his sweatshirt and sunglasses at my house...could you get Ants to call me to arrange a convenient time to pick up his belongings.. cheers
Great service , I couldnt fault the guys at all and would definitely recommend them to others .
Again wonderful team great communication engaged focused on care and customer service thank you
Furniture damaged when loaded on truck when i called the Napier office was told they call me back and didnt called again and told to speak damage control who only works 3 days a week. The Auckland deliveries left a chair on the truck and still havent delivered it. Im not very happy with the service and still havent been able to sort this out. I have used Conroys before which i have had a good level of service but not this time.
40% of our shipment did not turn up with our delivery today.... we had no response from head office in auckland from 1.30pm today Australia time to understand where it all could be. Aswell, a lot of items weren't wrapped properly, in particular our high value items. Speakers and sound system at bottom of a box wrapped in paper and no bubble wrap. My zebra hide that I indiciated should have been easy to find for customs purposes was stuffed into a kitchenware box and I am laying books on it to flatten out. 4K tv worth $5000 was wrapped in one layer of wrap etc.
Hoping the rest of our shipment arrives soon.
Very professional company. It was easy to set up the job, quote was clear and terms transparent. This was a specialized piano move and the company advertised its expertise but sent an inexperienced team. Despite this the instrument was eventually transported safely after weather aborted the first attempt. Communications around all the changes were patchy and could be improved but the staff and moving team were all courteous and helpful throughout and I could get through to them when needed. Would use Conroy again!
Loved the no stress in moving Conroys did every thing to perfection so happy with end result tank you
Excellent quote service. Brilliant, friendly, efficient movers! Nothing broken and was done in a timely manner.