Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
Great service from first contact with sales agent through to the packers and unloaders. But several items were not wrapped properly, if at all, resulting in damage to some furniture items, which is very disappointing. These were noted on the recept form I signed at the time of taking delivery. Also, terminal damage to a large TV which "fell" during the unpacking process. This was discovered after setting up - it is impossible to vet every item from a house-lot immediately upon delivery.
Another removal company was involved in moving my prtner's belongings from Auvckland and from her experience with them I would also like to add the following packing improvements:
- labelling of boxes - reuse of boxes made it very confusing as to what boxes contained. We have had to move a number of heavy boxes by ourselves subsequently becaue of this. Boxes were not numbered.
- using sellotape to group items - this leaves sticky residue on these items. We are still trying to get this off the ironing board cover and several other items
- no inventory list - there was no way to tell whether or not all items loaded onto the truck were delivered
It appears that a number of processes could be greatly improved but our experience was overall very positive due to the positive and considerate attitude and skills of the packing and unloading crews.
I underdstand that upon completion of unpacking, boxes and packing materials will be collected - we have yet to experience this but look forward to a positive experience.
Thanks Conroy Removal for an easy transaction during lockdown. From Melbourne to Auckland you keep me up to date to where my shipment and easy to contact. I called 6 international shipping company and your the only one response on short period. Thanks a lot for your help and affordable quote.
Turned up 3 hours late. Management did not care. Broke two lazy boys. Totally the worst service I have ever had to deal with.
Brilliant service! An absolutely great and perfect team for my move. Really appreciated.
Your guys were very efficient took great care and were very helpful .
Couldn't have asked for anything more; responsive and professional all the way through the process.
Great service
Thank you for a great move although a few scratches on some items.
Your staff are awesome and should be praised :)
Smooth easy process. Great communication. Thank you so much guys!