Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others$800 fee charged at last minute - no offer of anything in return - we pushed for and were eventually offered some free storage.
Packing was poor - items were poorly wrapped, no care taken - e.g. dirty shoes put on top of clean linen. Bed legs were broken due to carelessness of packer. Bench for dining table split at the end.
Communications at NZ end have been shocking - we have had to constantly approach you for updates when a simple email would save everyone's time e.g. our items were due to arrive on 24/4/21 but were delayed - we had to call to find this out.
Delivery - did not call to confirm delivery until the morning of delivery day. We were told it would be in the morning. They said not till 1.30. However they didn't turn up till 2.30 and couldn't finish that day (no tools). Shocking Comms had to chase them to confirm when they were coming back the next day.
Prompt, helpful and professional
Very fast and efficient. Guys worked very well together and were careful and respectful.
We had a box mentioned fragile and was told to mention in the box outside, which we did in bold markings, as well as inform the guys who picked up. Inspite of this one photo frame inside the box broke (luckily we can replace this ) . So it would be better if there are some sort of systems which can avoid things like this and hopefully fragile items can be safely transported. Otherwise i had no problems as the goods were uplifted and transported well below the time frame and would recommend them to others as well.
Good job - and freindly fellas
Great service from getting our deal over to the line , we had 3 quotes from different companies and other 2 were not that helpful, wanted everything done online but because our shift was a bit more complicated needing 2 containers delivered on different days which made it hard to do. Thank you for your great service and work ethics.
Steve went over and above, was such an easy move
The Christchurch branch was excellent - I can't fault Jemima's communication or the speed and professionalism of the crew that packed my items in Christchurch. Unfortunately delivery via the Wellington team was another story - they would call, ask for a return call, and then never answer the phone or respond to my message, they attempted to drop off without communicating that plan to me (I was later told that this was just on the off chance someone would be home but that feels unprofessional in and of itself, and that didn't seem to be the understanding of the poor delivery driver who called me from outside my house while I was at work), and they struggled to plan ahead or confirm a date of delivery - a different date which they had tentatively suggested came and went without delivery or any communication, despite messages left by me to find out what was happening. Would happily use the Christchurch branch again - Wellington not so much.
Hi guys,
Your packers are great, and that's why I always use your services. Two things I think you can do to make the process easier (and less stressful) are:
1. Internal handovers from sales to operations in the 48 hours before move day. I didn't receive a call like the onboarding emails set as an expectation. I found the Napier phone number and was transferred to Wellington etc etc.. More hassle that a text message saying "You're booked in for 10am. See you tomorrow!) would have solved.
2. On the day I got a call saying it won't be 10am after all... it will be 2pm. Ok, that's life. 3pm and the packers call. 4pm and the movers start. 5pm a call to ask if the washing machine and fridge is going (that was on all the paperwork up front) 6:45pm Friday night and it's dark and all done. The guys worked like heros to move stuff.
I actually don't mind the changes in time - the problem was not having the changes signalled ahead of time so I could plan. A text message service would help with that.
In contrast, I called a cleaning company. He called me back. We agreed a quote. He arrived on the day and did the cleaning.
I really love Conroys as a business and your packers (I've had them in Auckland, Wellington and Napier) are first class. That's why I choose you... even though as a customer I have to be put through the forms to get a quote... then do another form to get book and pay...and another to go into storage... then follow up to confirm a time... then pray it all goes well.
I think there's tons of room for improvement in your systems and brand overall... because you've solved the most difficult part, getting the people right.
This isn't a complaint email at all... it's hopefully something to tweak and tailor what you're doing in a competitive market.
I do recommend you to friends by saying "Conroys are the best at moving, if you can handle all the forms and automated emails to become a customer!"
Happy to chat more, or come in and say hi.
Ryan
027 30 66 888