Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersYour moving and packing staff in Auckland and unloading staff in Napier were outstanding - really helpful, friendly and cheerful and excellent customer service. From the packers to the loaders and unloaders - we were super impressed. If I could give a 6 out of 5 I would!
We had a reasonably large move. Truck 229/184 headed by Darren,with Jacob Rohan Corey and Geoff. Without these guys we would never have made it so quickly. They were efficient friendly and on top of it all the way. We would have taken days but with them doing the house we moved in a day. Well done guys you are amazing.
Removal staff excellent. Didn't get confirmation call the day before o had to follow up
Australian and NZ staff were friendly, helpful and really responsive to changes in my destination address.
Only feedback is that once a person has decided it would be great if Conroys could recommend which boxes are best for which items (if people are self packing) Most of my plastic lids were broken. Also fraglie marked boxes were npot top stowed so that was concerning. If there are removal rules to marking fragile then its good if those who plan to pack themselves - know these processes to better protect there items.
Our Journey from WA-Whanganui. Was our first time using conroys with the recommendation from other kiwis who live in Oz. conroys did a absolute amazing job from day 1 and to the final destination, can't forget the communication in between keeping us in the loop with our goods. Very happy with the service!
I highly recommend this Crew, they will not disappoint.! #1 ⭐️⭐️⭐️⭐️⭐️
From beginning to end thank you for your wonderful staff. Wrapping was exceptional, the staff wrapping in Havelock North were great and the 3 men who unpacked in Waikanae were fabulous. Your staff were so helpful and kind. Please pass on our thanks to them. You must do a good job in training in customer relations. I will always reccomend Conroys.
Very efficient , very polite movers with a reasonable price.
The pick up team and the delivery team were polite, careful, hardworking and professional. I was even more impressed with the service from Joanne R in admin - she was friendly, has an excellent memory, and all the answers I needed. The entire experience was excellent.
I sent this email to a few of your employees but have had no response."I have a bit of a grievance with my items here, and my overall experience with Conroys.
The team in Wellington who picked up my belongings, arrived at about 6pm on Wednesday 24th February, and didn't leave until nearly 8pm.
During this time, they were complaining amongst themselves that "this was meant to be a small job" and other negative murmurings.
I don't know why they arrived to do the job so late but they weren't happy about it.
One of the movers was a woman who seemed to be in a relationship with another mover. I presume she was not employed by conroy as she was being told how to ticket items and it came across like it was her first time. I asked her about this and she said that it was her first time and that she is currently looking for a job. She was also moving around my items.
I became a bit distrusting because of this, and their overall negative energy. I had a feeling my things were not going to be well cared for because of their rush.
The men who dropped my belongings off today were happy and professional. They apologised for the state of the packing on the truck and my damaged items, and said that I should contact Conroy about it even though I listed "owners risk".
I feel that this is a little beyond "owners risk"
My refrigerator has more scuff marks on the sides (it's now plugged in) and my microwave is missing a foot with one in the photo about to come loose.
One of my TV's is also missing a gel pad on the foot.
I noticed and was informed that my belongings were taken off the truck and re packaged somewhat (mattresses for example)."I provided photographs in the emails of the dents and scuffs on my frigde, washing machine, the bottom of my microwave, and scuff marks on my tv stand. Upon further inspection of my items, my couch which was placed against my wall upon arrival (so I didn't see at first) has wood chips all stuck inside the fabric, as if it was dragged against a wood pallet. My large flatscreen TV is also missing a gel pad and upon placing it on my tv stand, further damaged the surface of the tv stand.I am severely not happy with this level of service and I believe it is definitely beyond "owners risk", it feels like negligence. I would appreciate a response as I have not had one from any of your employees.Thanks,Lorien