Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was absolutely amazed at how efficiently the whole process of moving me from one island to another and storing my entire household for over 2 months was. Absolutely everything went according to plan. The movers were wonderful, kind and happy and all the admin staff were awesome to deal with (always available and always ready to help with whatever question I had) ! I was beyond impressed! Thank you to the entire Conroy Team - you are amazing !
Notval2ys easy on phone to get the right person but once done very good
the removal guys were great, happy and obliging
The only issue I had was when the goods were delivered to my new address, there was a young lad that was helping out and he didn't give a damn about being careful with my furniture or the walls of the house. When I complained to him he just looked at me and didnt say a word, however maybe the experienced movers said something to him as he from then on only transported articles to the garage. Other than that the service was excellent.
Late arriving, waited around for an hour after time said.
Otherwise friendly and helpful service.
Thank you going the extra mile for us. Your friendly and helpful staff could not do enough to make our move as effortless as possible. There was good communication regarding pick up time and delivery.
Hi, Generally my experience was great. There were only a couple of issues. We couldn't get the office to recognise that Janet Rothwell and I were sisters with different addresses and contact details. It ultimately didn't matter as we both live in Brisbane and I would just send the text messages and emails I received that were for her on to her. Luckily the delivery person was wonderful and he recognised that there was a different delivery address and I was able to confirm everything with him.
Secondly, the amount I was charged was rather eye-watering for 3 boxes. Especially as my sister was charged the same and she had more to ship. So, I would probably get several quotes before using you again.
But, on the positive side, your packers at the NZ end and delivery at this end were great and your communication (ie keeping me up to date with where things were at) was very good.
Kind regards
Rhonda King
Overall a mixed experience. I had ordered full packing and moving services from them. Customer service was very good. Quote was very reasonable and they were flexible with dates. Throughout the process, communication was generally excellent.
Covid meant that there were massive delays and massive additional expenses that I, the customer, had to pay and accept without challenge. The delay meant that instead of 55-60 days, as originally estimated, it took 140 days. The delay was global and hard to avoid, I imagine.
Upon delivery, mostly everything was intact and as expected. However there was one glass tabletop that was smashed as it was not packaged correctly by the movers in Auckland. Additionally, when wrapping our furniture, they taped directly onto the items so we now have permanent adhesive marks on several pieces. I was diligent in taking a video of every single item that was to be packed just before the movers began working and, unfortunately, some items have disappeared. They were set to be packed, but never arrived. Customer service stopped communicating with me when I raised this issue and only offered that the missing items must still be at the old address. As we were moving overseas, the house was completely emptied and there is no chance they were left there after the movers were done. We did a walk through ourselves and confirmed with the movers that nothing was left behind.
Unfortunately because of the excess attached to the insurance policy, I was unable to actually recover any of these damages/losses. I really wanted to give these guys a glowing review, but alas it wasn't meant to be. Can't give full marks with damage and missing items.
It all started off really good. Fair price, good communication and nice people to deal with etc. then it all seemed to unravel. There was a delay in picking up the goods then truck couldn't collect the goods due to it's size, then I was asked to pay an additional $300 even though there was no change to the specifications in the original quote. Now I'm being asked to compete this customer survey and I still haven't received the goods! It's at the depot waiting for a different truck to arrive to deliver it to our home address...!
Boxes were missed labeled, Couldn't fine most things as what was written on the box was not what was inside. Appliances didn't have cords or screws together same with lamp shades. What I thought by having you pack everything was going to be easy has been a nightmare.
Great work by the team. The movers took great care of our belongings and made our move pain free. They were professional and a pleasure to work with. They were also keen to do things in the best way possible. Many thanks for an excelent work.