Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 stars!
Careful, quick and efficient
5 Star Rating
Extremely impressed
We moved from Westshore to Taradale on January 17, 2025. Two men arrived promptly at 8am with the truck of boxes to pack our belongings. They set to work, and things were going well until about 10:30, when the youngest man asked if we had seen his workmate lately. We had not, and he was nowhere to be found. The remaining packer rang to see if he'd returned to base but he had simply vanished and his phone was turned off. I was a bit concerned that the house would not be completely packed in time for the next day's move. The young man remaining said not to worry, he had packed whole houses on his own before, and he proceeded to do just that. He worked very fast with hardly a break. The next day the same man and another turned up, loaded the truck, drove to the new house and stowed our furniture in the rooms. Everything was very clearly labelled. On unpacking, which we are still doing, we found that everything was carefully packed, with attention paid to fragile items and our pictures, (of which there are many). We were impressed with his attitude to what was surely a daunting situation, his good humour, and the speed and care with which he packed. Both of the men who worked loading and unloading were very efficient. We were extremely impressed, especially with the younger man who was so calm and reassuring.
2 star review
I wanted to provide feedback on my recent experience with your service. While most of the move went smoothly, there were two major issues that affected my overall satisfaction.
The biggest issue was the way my TV was packed. Instead of being placed in a box, as was clearly instructed, it was packed improperly. The paper they wrapped it in even had “2 be boxed” written on it, yet it was not placed in a box. As a result, the leg of the TV was broken, which was really upsetting. It’s common sense that a TV should be packed securely in a box to avoid damage. On top of that, the TV remote was not packed with the TV. I had personally handed it to one of the workers and told them to pack it with the TV in the box it was supposed to go in, yet it took us an entire day of unpacking to find it. Because of this, I can’t give a full five-star rating.
The second issue was regarding the collection of your boxes. One of the workers advised me to email once we were done unpacking so you could arrange to pick them up. I followed their instructions and sent an email requesting collection, yet I never received a response. In the end, I had to find a way to get rid of the boxes myself, as they were just piling up and making a mess in front of the house. This lack of communication and follow-through was frustrating and is another reason I’m deducting a star from my rating.
I hope you take this feedback seriously and improve your packing and communication processes for future customers.
Communication was awesome!
You made it easy and your communication was awesome!
4 stars
Due to rushing many of our non-boxed items were broken or damaged - bikes, furniture etc. It seemed a lot of this was due to not taking time when loading and unloading. Items in boxes were probably over wrapped. A lot of paper even on non breakable items but anything that didn't get boxed was not well looked after. Parts of our treadmill snapped off, parts of bikes snapped off, shelves broken etc.
Very helpful
Very helpful and professional staff.
Highly recommended!
The movers were so great. The whole process went very smoothly. The team were very friendly and professional. All our contents was well taken care of. Highly recommended!
Thanks to all of the Conroy's team for your excellent service
Moving is always a fairly traumatic experience with so much to do and often selling a house as well so a very stressful and emotional time then facing moving all your stuff, a huge task and problem. But a simple phone call to Conroys reception and the wheels are in motion to take your problems away, just like that, they are there to give assistance every step of the way and the teams that arrive to do the loading and unloading bring an experienced calm expertise and get it all done smoothly and efficiently. Our thanks to all of the Conroy's team for your excellent service, we have used Conroys three times now, highly recommended team. Thanks, Dave and Rose.
5 stars
Did what was required and more.
Friendly, knowledgeable, efficient
Friendly, knowledgeable, efficient, and a no stress company to deal with! No breakages during the move. Totally recommend!
We had two very pleasant and careful movers but at the same time quick and efficient.