Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe container arrived in Christchurch from Brisbane much earlier then we expected. The guys who bought our furniture down to Ashburton were marvellous. Really nice men, very professional and organised. We unpacked boxes as they unloaded so apart from 6 boxes they took the empty ones back. Very helpful to put furniture where we wanted it. Overall a very satisfactory experience with Conroys, from their Brisbane packing guys to the unpacking guys at Ashburton.
Both the guys that helped us were absolutely wonderful, as was the team on the phone that co-ordinated it for us! We could't fault anything from the company from the communication, to the service itself. We even got our stuff sooner than expected. Thanks again!
The communication with customer service was not ideal, a few times I had to follow things up and especially when my stuff was being removed from the storage, I didn't get a call regarding time until the day of actual removal - that created anxiety for me as I was moving out from my temporary accommodation and needed to plan the day accordingly, so communication in advance would be appreciated. The pick up and delivery guys both in Rotorua and Wellington were absolutely brilliant though, I hope you can pass my compliments to them - it's a demanding job and they still had such a nice attitude and made my moves easy. Thank you
After quote stage I had calls and emails to follow up for the business. That's fine, but once I had accepted quote and paid $$$ I had lots of trouble getting responses from Tauranga. I was seeking packaging supplies to do self-pack. When finally I ordered some it wasn't all delivered so had to drive to Tauranga depot and collect myself. Feeling frustrated by this time... and packing hasn't started! We did all our own carton packing plus wrapped our own artwork. Tauranga packing team did the rest. Lovely guys, very careful in their work but team leader on the day (name?) a bit unfriendly, didn't introduce himself, very knowledgeable but not approachable really. However, Auckland team headed by Alistair... amazing!... introduced themselves, very professional yet engaging, asking questions, reading box labels, wanting to get things right all the time. We were so pleased with how smoothly things had gone and how efficient this team was.
Those involved were in the main extremely good communicators and understood what was required by a person moving into a strange house. Good humoured and helpful. Really personable. My possessions were delivered in good order. All boxes were packed by me, and there was only one small bowl broken!! kudos to both me and your team. Happy days!
Totally amazing...extremely informative, helpful and patient in a very stressful situation..ie: leaving homeown at age 80!! Nothing seemed too much trouble. The loading guys, Dave and Michael made it so easy. What were big issues for me they just took control over. I also appreciated the consideration and fairness regarding the finanacial area. Thankyou so much Conroys...
The packing was too rough. Everything was mixed up and it was difficult to figure out what was inside each box to set a proirity in unpacking. Using better keywords and providing a rough list of items in each box could be very helpful.
Paperwork side of things online was done okay (but drop off contact details not given to driver for drop off in Auckland) and pickup was done well. Delivery outside promised time and I got a call from the driver the day before he was going to deliver as my number was the only one he had for drop off - The correct number should have been communicated to him. He then expected me to organise the drop off with my neice, I felt that his job so gave him her name/number - it has been dropped off
From the initial FaceTime co sultation right through to the removal and storage the team at Conroy Removals have been brilliant and the packers could not have been more helpful. I would not hesitate to recommend to others! :-)