Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI requested and got a quote from Conroy for the removal of furniture from a lock up and from a rental property to move back to our renovated home. I accepted the quote and received an email confirming the quote acceptance. I rang Conroy the day before we were due to move and was told by the lady on the phone that my account was still 'pending' as I had not accepted the quote and there were no trucks booked to do my removal.
I received an email shortly after my telephone call confirming removal from the 2 sites. I also received a telephone call confirming a truck would be at the lock up at 12.30pm and shortly after the 2nd truck would be at the rental house location. The first truck showed up on time at the lock up - an articulated lorry which could have done both locations quite easily but one of the moving guys who was working on his day off was in a hurry to finish the job as he was meant to be going to Rotorua for the marathon. Meanwhile I was at the rental property waiting for the second truck. I received 2 phone calls assuring me the truck was on the way but I could not get an estimate on when it would arrive. It did not arrive until after 5.30pm as the crew had to come all the way from Karaka. I cannot fault the workers. They were great and did a fantastic job. The administration of the job was totally unacceptable and made a stressful time even more so. I recommend when these things do happen give the customer a realistic idea of how the move will be. If I was told that yes we have got trucks to do the job but they won't be with you until very late in the day I would be more happy than being kept blind about when they might show up. For this reason I would not use Conroy Removals again.
Once again thank you to all involved. Very knowledgeable, accommodating, helpful, approachable. Excellent service on both moves.
The drivers/storage experts were great . Helpful, polite, accommodating. Thank them from us.
We had a great experience with the uplift process conducted by the Auckland team. However the delivery from the Wellington branch was poor. We were booked for 12pm, I recieved a phone call to say the team were running late and would arrive about 1.15pm. I completely accept that in this field of work there will be days when you're late, and I appreciated the heads up. However the truck didn't arrive until 2.15pm. The two guys were great, got stuck in, opened the container, only to discover the wrong container had been delivered...! They phoned the Porirua Depot to advise them, and didn't return with the correct container unitl 4pm. I'm sure I am not the first person this has happened to - clearly there needs to be multiple people checking the right container is going to the right place, there is absolutely no excuse for this. This is why I will not be using Conroy again.
The guys were great. They made it a fun day. It all went smoothly without a hitch. I would highly recommend Conroy.
Great service and delivery time. Delivery team excellent and great help. Thank you.
Awesome team. Worked quickly and efficiently.
It was an easy experiance for a job we were nervous about. Ants did a great job.
Only issue was I wasn't notified the day prior as to what time my furniture was delivered but luckily could get around there quickly when I rang to find out and they had already arrived (just)