Customer Reviews

A few glitches in communcation along the way. The price was reasonable but there were a couple of issues on the day & prior. When Daniel came to view the move & see what we had to take, the quadbike was mentioned. In the initial quote the quadbike wasn't on there. I sent a 2nd email asking if the quadbike was included & adding another washing machine to the load. The quote was revised & paid for on this email with me assuming the quadbike had been included. although there was still no mention of the quadbike. I assumed that the increased price included the washing machine & the bike. When the guys (who were very accomodating & professional) arrived to begin the move they knew nothing of the quadbike. They worked to remedy that which they did. I had to leave as they were nearly finished packing to go to the lawyers to sign documents associated with the move. When I got home they had left but there was a freezer of meat left behind. I had to call & get someone back to come back & retrieve the freezer which they did. That was good but it would have saved alot of stress if they could have called me to find out where the freezer was as they couldn't find it upon looking while I was out. 

There was also a miscommunication re the ETA of the truck/s in Ahipara. We discovered on the day of my house being loaded that the movers were going/wanting to be in Ahipara the next morning. From a phone call the day prior to moving, it was said that they would be arriving in Ahipara later on FRiday the 21st May. We worked around that & made sure we got up to Ahipara before the truck. 

On the whole the guys on the ground at both ends were AWESOME! Snowy was great as was his team. The same goes for the AKL based Conroys employees. Nothing was too much trouble for any of them.

As a constructive criticism - Brooke could have been more responsive with her replies & also the queries about the quadbike. Maryanne though was onto it from the outset & was prompt, polite & got everything sorted. I don't know if the miscommunication re the quad was with Daniel or Brooke but regardless they needed to be more forthcoming & clear with their responses.

Please thank the guys on the ground at both ends for us - nothing was too much trouble for any of them & they worked hard to reduce the stress caused by the glitches & did that successfully. They were great!!

My packer, Mitchell was exceptional, he took every care with possessions, and used his good experience at every turn. This was also used when packing the container and he worked efficiently with his assistant, Michael.Together they completed the packing well and on time. They are both a credit to Conroy's.

Really helpful teams thank you 

Would like to commend that Mandeep has been very responsive to our queries through the process from shipment to delivery. Although we expected more people to be deployed for delivery (only 2 for 220 boxes) - the team was professional, helpful and did their best. Overall the move was completed smoothly.

The guys did not take the beddings and pillows with the other items. Unsure if that's always the case. Apart from that it was a great experience.