Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe have just finished unpacking and we recall the young man unloading the drummers seat. We have the seat but the fold up removable legs are missing. We have checked all drawers and boxes and shelves in garage but cannot find. Are you able to please check with the team that we're here on the day.
many thanks
Hi guys,
Your packers are great, and that's why I always use your services. Two things I think you can do to make the process easier (and less stressful) are:
1. Internal handovers from sales to operations in the 48 hours before move day. I didn't receive a call like the onboarding emails set as an expectation. I found the Napier phone number and was transferred to Wellington etc etc.. More hassle that a text message saying "You're booked in for 10am. See you tomorrow!) would have solved.
2. On the day I got a call saying it won't be 10am after all... it will be 2pm. Ok, that's life. 3pm and the packers call. 4pm and the movers start. 5pm a call to ask if the washing machine and fridge is going (that was on all the paperwork up front) 6:45pm Friday night and it's dark and all done. The guys worked like heros to move stuff.
I actually don't mind the changes in time - the problem was not having the changes signalled ahead of time so I could plan. A text message service would help with that.
In contrast, I called a cleaning company. He called me back. We agreed a quote. He arrived on the day and did the cleaning.
I really love Conroys as a business and your packers (I've had them in Auckland, Wellington and Napier) are first class. That's why I choose you... even though as a customer I have to be put through the forms to get a quote... then do another form to get book and pay...and another to go into storage... then follow up to confirm a time... then pray it all goes well.
I think there's tons of room for improvement in your systems and brand overall... because you've solved the most difficult part, getting the people right.
This isn't a complaint email at all... it's hopefully something to tweak and tailor what you're doing in a competitive market.
I do recommend you to friends by saying "Conroys are the best at moving, if you can handle all the forms and automated emails to become a customer!"
Happy to chat more, or come in and say hi.
Ryan
027 30 66 888
$800 fee charged at last minute - no offer of anything in return - we pushed for and were eventually offered some free storage.
Packing was poor - items were poorly wrapped, no care taken - e.g. dirty shoes put on top of clean linen. Bed legs were broken due to carelessness of packer. Bench for dining table split at the end.
Communications at NZ end have been shocking - we have had to constantly approach you for updates when a simple email would save everyone's time e.g. our items were due to arrive on 24/4/21 but were delayed - we had to call to find this out.
Delivery - did not call to confirm delivery until the morning of delivery day. We were told it would be in the morning. They said not till 1.30. However they didn't turn up till 2.30 and couldn't finish that day (no tools). Shocking Comms had to chase them to confirm when they were coming back the next day.
Prompt, helpful and professional
Very fast and efficient. Guys worked very well together and were careful and respectful.
We had a box mentioned fragile and was told to mention in the box outside, which we did in bold markings, as well as inform the guys who picked up. Inspite of this one photo frame inside the box broke (luckily we can replace this ) . So it would be better if there are some sort of systems which can avoid things like this and hopefully fragile items can be safely transported. Otherwise i had no problems as the goods were uplifted and transported well below the time frame and would recommend them to others as well.
Good job - and freindly fellas
Great service from getting our deal over to the line , we had 3 quotes from different companies and other 2 were not that helpful, wanted everything done online but because our shift was a bit more complicated needing 2 containers delivered on different days which made it hard to do. Thank you for your great service and work ethics.
Steve went over and above, was such an easy move
I ordered three men and a truck. The truck arrived 2 hours late with two men which caused me grief with the buyer and a threat of penalty. The truck was a bit small - the men had been told they were moving a contents of a storage shed, not a household. The men were excellent and helpful and it is because of them I would consider using you again - especially the lead guy.