Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
Guys did a great job --thanks
The three guys who helped us were friendly and efficient.
Great and efficient service. Really good people to deal with at every stage. Best price compared to competitors.
Everything packed to perfection and very few breakages.
We were generally happy with our removal process but feel room numbers & better labelling on the boxes would have been helpful to us unpacking. The quality of the packing was excellent.
All of the staff involved were very helpful & friendly. Please relay our thanks to the team in Wellington & Christchurch
We were generally happy with our removal process but feel room numbers & better labelling on the boxes would have been helpful to us unpacking. The quality of the packing was excellent.
All of the staff involved were very helpful & friendly. Please relay our thanks to the team in Wellington & Christchurch
Conroys were recommended by friends, I was able to do a visual walkthrough of our home while talking to Katerina. The quote arrived in a timely manner and also the price was within our expectations. We did our own packing of boxes. The packers were three great guys who took care. We stored for 24 days and the furniture was delivered on time and in good condition again with three really great guys who placed where we wanted things. Would recommend Conroys Removal.
I would recommend, however, I would highlight the improvement areas needed as below.
I was not updated as regularly as I would liked to have been. My container was delivered to Conroy on a Monday and I was only informed of a possible delivery time (after calling and emailing Conroy multiple times) on that Friday. As a customer, I would like to be notified immediately of my container being offloaded with Conroy and would not want to feel the need to follow up. We had been without our items for 6 months and would thus like to know the status of the container regularly once it reaches NZ shores.
When I asked for a delivery date, I was told to call the operations team. As a customer, I would expect Conroy to follow up for me as this is what I have paid for. I should not need to follow up within the Conroy team where this could and should be done internally.
Once the boxes were unloaded at our property, we had to ask the team to unpack our items from crates even though we had paid for installation/set-up of non-complex furniture items - they did not seem to have the time to properly uncrate and assemble items. However, the team unloading our items were helpful and friendly.
An excellent overall experience at a competitive price. Some minor damage / scuffs to a few bits of furniture which was a little annoying but nothing major. Friendly staff who were really helpful. After unpacking, collection of boxes was quick and they took all the wrapping waste as well. Would recommend to others.
Didn't get boxes for pre-packing which was annoying and had to purchase a bunch of stuff. This is being refused which is appreciated.
you also need an after hours number as I couldn't get through to anyone from 11am Saturday morning when I realised no boxes had been dropped off.