Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCommunication - Poor. I recieved a call after 6pm the night before our uplift date confirming the time the truck would be there. This was later in teh day than anticipated and caused disruption to our move by delaying our plans significantly. A new delivery date was not confirmed with me following the change in uplift date that I had requested (I was only told the 5th or 6th). Conroys contacted my delivery contact to inform them of a time and date on the day of delivery (1pm, 5th of Oct.) and then arrived two hours earlier than the specified time. I was not contacted about this.
Service - Multiple items were damaged beyond repaid (bunk beds broken, record cabinet scratched and chipped sigificantly, high chair damaged to the point that it was unuseable, lowboy dresser completely torn apart and delivered in multiple pieces broken). Delivery staff shrugged this off stating that I had not paid for insurance. This response and the significant damage incurred shows the lack of care that the Conroys staff took for our belongings. I am very frustrated by this outcome and will not be recommending Conroys, I will also be posting negative reviews of your services online.
Team in NELSON WHERE HELPFUL. Unfortunately Delivery in PAIHIA was over 2 separate days. We were disappointed that some of our valuable items were damaged or destroyed. What really caused us to look badly on our experience with your Business was your staff not wearing masks. I assume they were from Auckland and it would have been great to know if they are vaxed,if not they should be.
Very helpful and friendly customer service
Friendly professional staff right from the initial contact. Competitive pricing. Packer and moving guys were wonderful. Have used before and will again. Two friends are now looking at using your services for their own shift. Thanks team. Great experience.
Both removal men were very careful and pleasant to deal with.
The experience with Conroy in NZ was superb. A friendly, efficient team who got us packed up and moved on schedule.
Our experience with Conroy's UK agent, AGS, was a different matter. They have not been at all helpful and communication has been dire.
We have sent emails which have not been responded to and left phone messages which also went unanswered. When we did manage to get our AGS rep on the phone, he did not know the status of our shipment and each time he promised to find out and get back to us, he failed to do so.
We still have not received our shipment - 3 months after leaving NZ. We do know that it has arrived in the UK but have not been informed of a delivery date.
I am concerned that the AGS service, when we do receive delivery, will not be as good as Conroy.
The guys were friendly and considered when handling our belongings. They were professional lifters/movers with a lot of experience. I would recommend them.
Awesome service from Brooke in Customer services, quote was efficient and timely, guys on the day were extremely obliging, well done Tauranga team and the Conroy Company for great training of your staff in how to care for customers.
When we could not leave Auckland to take furniture to out daughter in Wellington due to Covid Level 3 Lockdown, Conroy came through for us. Thank You so much to everyone on the Team. We are forever grateful.