Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCustomer service saved my rag, took all my stress away and gave me suloutions and reasurance. on the day two awesome young boys packed up the house beautifully and delived with a smile without a hitch. Highly recomend.
Excellent service from initial call to the very end.
The whole experience with these amazing people, on both sides of the ditch, has been nothing short of 5 *****. They made the whole move as stress free as possible.
All the staff is friendly, while still being very professional.
Incredible customer service. They're even coming back to remove the boxes I have since unpacked.
Thanks everyone at Conroy's Brisbane & Napier.
Cheers, Robyn
Thank you for making our move extremely easy, cost effective, and exceptionally quick! We moved from Auckland in the North to Cromwell in the South and it was a seemless process. Conroy representatives kept us informed the whole time and the guys on the ground physically moving our stuff were awesome! We couldn't be happier with the experience we had using Conroy! We will highly recommend them to anyone else looking to do a big move. They did an incredible job!!
Apart from being and hour late all went smoothly. I would have appreciated a phone call to say they were going to be late. I was in a panic and had to phone twice to get an answer about their whereabouts.Guys were very helpful and courteous, overall very happy with move.
Daniel was very helpful. Also had great friendly service both packing and unpacking. No issues at all.
We found the entire move from the quote to the final box off the truck excellent. Could not fault the two guys on the truck, helpful, friendly, careful and very easy to get on with, thanks lads.
I gave this service a three star rating because i felt the communication around the move wasn't overly great. A couple of times i had to make a phone call to confirm what was happening at certain points and i strongly feel that i shouldn't have to do that. Some of my doubts may have seemed trivial to staff but it must be remembered that you don't do a move on this scale very often. Also one major item, an office chair went missing in the move and or delivery. I don't know who's fault that is but it's clearly not ideal. I also understand these things can happen.
Bag is missing
Conroy was a great company to use. Excellent communication and they were prompt on organising things like a firm quote and getting the boxes, tape and paper delivered with plenty of time for packing.Huge thank you to Antz, he packed the truck to perfection, drove it to its destination and unloaded it with ease. We felt reassured knowing he was bringing our goods the whole way. Nothing was broken and nothing lost. Great guy! Thanks Conroy for top notch service, will definitely be using you again and recommending you to others.
Let me first say that there were soem lovely people that I had the pleasure of being assisted by, Namely Rhonda of the Brisbane office. i felt that she must have been under a lot of work pressures though as it did take a bit of time to get a reply to my emails.
I did have to change the first quote as my daughter was initally coming back to NZ with me, however her situation chaned and she had to stay in Brisbane. I was led to believe that this was going to be a easy update. The changes were made on the 1/03/2021 and I did recived the updated Quote on the smae date, however it was still wrong. After a lot of back and forward emails and phone calls via Rhonda to Gary, I finally recieved a correct quote on the 1/04/2021.
I had organized to have boxes delivered to my address on the 26/03/21, as I was doing some of the packing, however these did not arrive so I had to go out and collect the boxes myself on the 29/03/2021.
On arrival to NZ the shipping container was detected with ants and had to be fumigated. I was happy to pay for my part of the fumigation, but to be honest felt that it was a bit excessive in cost, as I have a family member that works with the shipping containers, and was told the amount that it cost to fumigate a containter is Less that the $461 that I paid @ Approx $41.00 per Square meter. I had to chase up the invoice from Mandeep, and requested a detail invoice but only recieved that the cost was as stated above.
Lastly, I fill out a delivery form, which I had already fill out in Brisbane and again via phone with Mandeep, explaining in the notes that I would appreciate a two hour window before the truck arived with my items. This did not happen, and when I spoke to the drivers they said that this was a on going issue.
On an up note, the packers the prepared my consignment were amazing and the delivery crew were fast efficent and lovely to deal with.